Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Evan Diamond

Austin,TX

Summary

I love having positive interactions with anyone and everyone, and making people feel comfortable. I thrive in customer service positions and leadership positions because of this. I have a passion for hospitality and guiding others, with experience in teamwork and team leadership. I strive to keep my work environment friendly, fun, and positive.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Store Leader

Kerbey Lane Cafe
01.2025 - Current
  • Delegated daily tasks and responsibilities (Cleaning, Sidework etc.)
  • Supported and coached teams members.
  • Maintained a clean and safe work environment while ensuring all employees adhered health codes and company guidelines.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Addressed guest suggestions and team member mistakes.
  • Made sure all guest were happy, by consistently checking on tables throughout my shift.
  • Made sure all equipment was functional and safe.
  • Work on goals to improve guest sentiment

Server/Expo

Kerbey Lane Cafe
04.2022 - 01.2025
  • Cared for the guests, cared for my team, cared for the food.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly, and with a smile.
  • Worked with Toast POS system to place orders, manage bills, and send out correct food.
  • Worked with team members during busy shifts for efficient workflow and excellent guest experience.
  • Grew familiar and friendly with lots of regulars

Sales Associate

Urban Outfitters
06.2021 - 04.2022
  • Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Made guests in the store feel welcome and cared for.

Education

High School Diploma -

Stratford High School
Houston, TX
05-2020

Skills

  • Positive attitude
  • Cash Handling
  • Team leadership
  • Problem-solving
  • Warm, Friendly service

Certification

Food Handlers Certification

TABC


Timeline

Store Leader

Kerbey Lane Cafe
01.2025 - Current

Server/Expo

Kerbey Lane Cafe
04.2022 - 01.2025

Sales Associate

Urban Outfitters
06.2021 - 04.2022

High School Diploma -

Stratford High School

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