EVAN DIAZ
Harlingen,TX
Summary
Dynamic telecommunications and electrical expert specializing in network installation and troubleshooting. Leverages a solid educational background and licensure to drive service reliability and enhance customer satisfaction. Proven track record of improving operational efficiency while adhering to safety standards and mentoring team members for optimal performance.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Combination Technician
AT&T
Harlingen, TX
10.2025 - Current
- Executed maintenance and repair on AT&T telecommunications services, ensuring reliability of fiber and copper connections. Troubleshoot and resolve technical issues, enhancing overall service performance. Conducted equipment installations while strictly following safety protocols. Served customers professionally, addressing inquiries and concerns to improve customer satisfaction.
- Troubleshoot service issues promptly, finding solutions to maintain customer satisfaction.
- Installed telecommunications equipment in homes and businesses, ensuring proper functionality.
- Collaborated with team members to complete installation projects efficiently and accurately.
Customer Systems Technician
AT&T
Harlingen, Texas
02.2022 - 10.2025
- Delivered technical support and installation services for customer communication systems, enhancing user experience with internet, phone, and related equipment. Installed, tested, repaired, and maintained customer equipment and wiring, effectively troubleshooting service issues to minimize downtime. Interacted directly with customers to clarify issues, offer solutions, and ensure consistent service reliability. Followed safety procedures and company standards while completing service calls efficiently and accurately.
- Installed and configured customer equipment for optimal service performance.
- Diagnosed and resolved technical issues for residential and business customers.
- Assisted customers with troubleshooting and service inquiries over the phone.
Premises Technician
AT&T
Corpus Christi, Texas
05.2012 - 02.2022
- Installed, maintained, and repaired AT&T telephone, internet, and fiber-optic services, enhancing connectivity for residential and business customers. Troubleshot service issues, tested equipment and connections, and completed wiring and installations, ensuring reliable service delivery. Delivered professional customer service while adhering to safety procedures and company standards, fostering customer satisfaction.
- Installed and repaired telecommunications equipment and infrastructure within residential homes.
- Provided technical support and troubleshooting for service issues via phone and onsite.
- Coordinated with team members to ensure timely service delivery and customer satisfaction.
Electrician
CAS
Harlingen, Texas
07.2010 - 05.2012
- Troubleshot, installed, and repaired electrical systems across residential, commercial, and industrial settings to ensure operational reliability. Wired electrical panels, outlets, and circuits in compliance with national code and Texas safety guidelines to uphold safety standards. Interpreted blueprints to identify and resolve electrical issues, enhancing project workflow and minimizing downtime. Applied testing equipment to confirm compliance with safety regulations while maintaining project efficiency.
- Ensured operational integrity of motors and generators by diagnosing and fixing electrical issues.
- Created drawings of electrical schematics using AutoCAD software.
- Assisted in the installation of mechanical and electrical equipment.
Education
Associate of Applied Science (A.A.S.) - Telecommunications
Texas State Technical College
Harlingen, TX04-2008
Skills
- Telecommunications Installation
- Technical Troubleshooting
- Telecommunications & Network Operations
- Telecom Safety Standards
- Safety compliance
- Field operations
- Data communications
- Work planning
- Team leadership
- Field Training Techniques
- Customer service
- Network troubleshooting
- Equipment maintenance
- Problem resolution
- Team collaboration
- Effective communication
- Electrical repairs
- National electrical code
- Circuit testing
- Electrical troubleshooting
Certification
- TEL 104: Fundamentals of Data Communications and Networks — APT College — 40 hours
Journeyman Electrician License— State of Texas
- Licensed Journeyman Electrician
- Journeyman Electrician Exam Course- TSTC — 32 hours
Timeline
Combination Technician
AT&T
10.2025 - Current
Customer Systems Technician
AT&T
02.2022 - 10.2025
Premises Technician
AT&T
05.2012 - 02.2022
Electrician
CAS
07.2010 - 05.2012
Associate of Applied Science (A.A.S.) - Telecommunications
Texas State Technical College