Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

EVAN H. O'CONNOR

Westbrook,ME

Overview

4
4
years of professional experience

Work History

Lead Zoning Coordinator & Land Use Administrator

Town Of Winchester
05.2023 - 09.2024
  • Coordinated the review of zoning applications and enforcement of zoning ordinances
  • Administered meetings related to zoning approvals, ensuring adherence to town regulations
  • Worked directly with developers, residents, and municipal officials to resolve zoning-related issues
  • Implemented strategies for collaboration in zoning projects and code enforcement

IT Help Desk Technician

Keene State College
06.2020 - 05.2023
  • Delivered remote technical support to students and staff, resolving hardware, software, and connectivity issues with efficiency
  • Managed system updates, user permissions, and software installations across a diverse range of platforms
  • Strengthened remote communication skills by guiding users through troubleshooting steps via email, phone, and online chat
  • Developed proficiency in managing help desk tickets and collaborating with IT teams to ensure timely issue resolution

Data Collection Intern

South West Regional Planning Commission
05.2022 - 11.2022
  • Collecting transportation- and traffic-related data in the field
  • Setup and re-deployment of automatic traffic recorders and equipment
  • Assessing culverts and stream crossings
  • Completing intersection turn studies as well as rideshare passenger studies
  • Conducting assessments of road surface conditions
  • Map-making, data entry, and quality assurance/quality control of collected data

Education

Bachelor of Science - Geography & Environmental Science

Keene State College
Keene, NH
06.2023

High School Diploma -

East Lyme High School
East Lyme, CT
06.2018

Skills

  • Analytical Skills
  • Permit Applications
  • Building Permits
  • Permit Compliance
  • Land Use Planning
  • Local Government
  • Spatial Data Management
  • ArcGIS Products
  • Data Collection
  • Data Entry
  • Traffic Analysis
  • Road Maintenance
  • Databases
  • Culverts
  • Road Traffic Planning
  • Data Management
  • IT Service Management
  • IT Hardware Support
  • Technical Support
  • Customer Satisfaction
  • Educational Technology
  • Information Technology
  • Account Management
  • Help Desk Support
  • Geography
  • Customer Service
  • Environmental Compliance
  • HTML

Accomplishments

  • Reduced permit processing times by 30% through workflow optimization and streamlined approval procedures.
  • Resolved over 90% of help desk tickets within 24 hours, enhancing IT service efficiency.

Timeline

Lead Zoning Coordinator & Land Use Administrator

Town Of Winchester
05.2023 - 09.2024

Data Collection Intern

South West Regional Planning Commission
05.2022 - 11.2022

IT Help Desk Technician

Keene State College
06.2020 - 05.2023

Bachelor of Science - Geography & Environmental Science

Keene State College

High School Diploma -

East Lyme High School

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EVAN H. O'CONNOR