EVAN H. O'CONNOR
Westbrook,ME
Overview
4
4
years of professional experience
Work History
Lead Zoning Coordinator & Land Use Administrator
Town Of Winchester
05.2023 - 09.2024
- Coordinated the review of zoning applications and enforcement of zoning ordinances
- Administered meetings related to zoning approvals, ensuring adherence to town regulations
- Worked directly with developers, residents, and municipal officials to resolve zoning-related issues
- Implemented strategies for collaboration in zoning projects and code enforcement
IT Help Desk Technician
Keene State College
06.2020 - 05.2023
- Delivered remote technical support to students and staff, resolving hardware, software, and connectivity issues with efficiency
- Managed system updates, user permissions, and software installations across a diverse range of platforms
- Strengthened remote communication skills by guiding users through troubleshooting steps via email, phone, and online chat
- Developed proficiency in managing help desk tickets and collaborating with IT teams to ensure timely issue resolution
Data Collection Intern
South West Regional Planning Commission
05.2022 - 11.2022
- Collecting transportation- and traffic-related data in the field
- Setup and re-deployment of automatic traffic recorders and equipment
- Assessing culverts and stream crossings
- Completing intersection turn studies as well as rideshare passenger studies
- Conducting assessments of road surface conditions
- Map-making, data entry, and quality assurance/quality control of collected data
Education
Bachelor of Science - Geography & Environmental Science
Keene State College
Keene, NH06.2023
High School Diploma -
East Lyme High School
East Lyme, CT06.2018
Skills
- Analytical Skills
- Permit Applications
- Building Permits
- Permit Compliance
- Land Use Planning
- Local Government
- Spatial Data Management
- ArcGIS Products
- Data Collection
- Data Entry
- Traffic Analysis
- Road Maintenance
- Databases
- Culverts
- Road Traffic Planning
- Data Management
- IT Service Management
- IT Hardware Support
- Technical Support
- Customer Satisfaction
- Educational Technology
- Information Technology
- Account Management
- Help Desk Support
- Geography
- Customer Service
- Environmental Compliance
- HTML
Accomplishments
- Reduced permit processing times by 30% through workflow optimization and streamlined approval procedures.
- Resolved over 90% of help desk tickets within 24 hours, enhancing IT service efficiency.
Timeline
Lead Zoning Coordinator & Land Use Administrator
Town Of Winchester
05.2023 - 09.2024
Data Collection Intern
South West Regional Planning Commission
05.2022 - 11.2022
IT Help Desk Technician
Keene State College
06.2020 - 05.2023
Bachelor of Science - Geography & Environmental Science
Keene State College
High School Diploma -
East Lyme High School
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