Evan J. Fata
Warwick,USA
Summary
Experienced technician skilled in troubleshooting and delivering high-quality service. Efficient in managing time, multitasking under pressure, and using technical expertise to enhance customer satisfaction.
Overview
17
17
years of professional experience
Work History
Collaboration Support Engineer
CVS Health
Woonsocket, RI
07.2024 - 12.2024
- Provided solutions for issues related to Microsoft Teams, enhancing overall system performance for end-users
- Monitored Microsoft Teams usage and performance through Power BI, delivering insights and recommendations for system optimization
- Conducted user training and developed detailed user guides on best practices for MS Teams
- Managed and optimized Microsoft Teams policies and governance for seamless organizational collaboration
- Utilized Powershell scripting and automation tools to streamline operational processes and projects
A/V Operations Network Engineer
CVS Health
Woonsocket, RI
11.2019 - 07.2024
- Provided high-level AV support for C-level executives, including Presidents and CEOs, ensuring flawless meetings, presentations, and teleconferencing
- Led technical troubleshooting, installation, and maintenance of Crestron and Cisco systems, ensuring optimal performance during critical business functions
- Managed and supported the setup of Cisco Teleconferencing systems for executive meetings, troubleshooting issues and ensuring seamless video and audio performance
- Oversaw the integration of Crestron control systems for large-scale video and audio setups, ensuring ease of use and reliability during live meetings and events
- Offered escalated technical support, resolving complex issues that required a deep understanding of AV systems
- Provided support for global VTC solutions, including both hardware and software, for cross-location executive communication and collaboration
- Collaborated with IT and AV teams to manage and upgrade AV technologies, including troubleshooting complex AV setups for board meetings and company-wide town halls
Video Account Manager
Extreme Reach, Inc.
New York, NY
09.2012 - 10.2019
- Managed integrated campaigns for multiple clients including Life Lock, All-Star Products Group and Church & Dwight
- Streamlined operational procedures between account managers and editorial staff to produce TV series, documentaries, corporate image reels, commercials and music videos
Video Operations / Editorial
Extreme Reach, Inc.
New York, NY
07.2007 - 09.2012
- Edited music videos, advertisements and direct response campaigns
- Digitized file types using several software programs to comply with client and company specifications
Education
B.A. - Mass Communications
Franklin Pierce University
Skills
- Crestron Control Systems
- Cisco Teleconferencing
- Planar Video Walls
- Black Magic hardware
- Vaddio products
- Microsoft Teams
- Microsoft 365
- Power BI
- Zoom
- WebEx
- Powershell scripting
- Azure Active Directory
- Adobe Creative Suite
- Final Cut Pro
- Windows OS
- Mac OS
- AV Integration
- System Troubleshooting
- Video Conferencing Infrastructure
- FCC regulations
- Remote assistance
- Software support
- User support
- System administration
- Troubleshooting skills
- Hardware and software installation
- Cisco proficiency
- Skilled in maintenance and organization
- Camera operation
- Video mapping
- Equipment testing
- Wireless microphones
- Stage management
- LED displays
- Video playback
- Streaming services
- Cisco codecs
References
- Randy Marrone, Lead Director, Collaboration & Mobile Engineering, CVS Health, (720) 454-7094
- Geoff Nosal, Senior Manager, Corporate Events, CVS Health, (860) 578-5664
- Joseph Devorak, Senior Compute Engineer, A&V Services | CVS Health, (203) 522-0933
- Muhammad Katbeh, Senior Manager, IT-Executive Support Services, CVS Health, (480) 493-7350
Timeline
Collaboration Support Engineer
CVS Health
07.2024 - 12.2024
A/V Operations Network Engineer
CVS Health
11.2019 - 07.2024
Video Account Manager
Extreme Reach, Inc.
09.2012 - 10.2019
Video Operations / Editorial
Extreme Reach, Inc.
07.2007 - 09.2012
B.A. - Mass Communications
Franklin Pierce University
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