Evan Johnson
Ludington,MI
Summary
Detail-oriented professional with a positive demeanor and a strong focus on client satisfaction. Skilled in solution selling and fostering repeat business through empathetic communication and consistent follow-up. Proven success in exceeding sales targets while maintaining accurate records of customer interactions.
Overview
12
12
years of professional experience
Work History
Personal Banking Advisor - DMLO
PNC Bank
07.2024 - 03.2026
- Achieved or surpassed sales targets by promoting banking products during customer engagements.
- Cultivated strong client relationships through proactive follow-ups and clear communication, fostering loyalty and trust.
- Resolved customer inquiries and complaints, ensuring satisfaction and compliance with banking regulations.
- Applied product and procedural knowledge to identify and resolve customer issues, enhancing loyalty.
- Educated customers on features of banking accounts, enhancing understanding and informed decision-making.
- Conducted meetings with loan applicants to gather information and clarify application processes.
- Compiled and executed loan documentation to facilitate processing.
- Maintained comprehensive records of customer interactions and account activities for accuracy.
Project Manager/ Logistics
Black Sands Holdings
12.2022 - 07.2024
- Plan of action coordinator in day-to-day project operations, directs and plans accordingly with contracted on-site personnel.
- Scheduled and tracked LTL and parcel deliveries to optimize logistics and minimize delays.
- Managed warehouse operations for current and incoming goods, ensuring proper allocation and inventory control.
- Ensured accuracy of incoming LTL shipments through damage and shortage assessments.
- Assisted in renovation of 20-unit residential complex, ensuring project timelines and quality standards were met.
CRM Analyst/ Project Consultant
Superior Exteriors
08.2022 - 11.2022
- Managed CRM system, updated contact information, and documented all client interactions.
- Reconnected with clients to recover lost sales opportunities in field sales.
- Pursued old targets, built rapport, and closed overdue contracts or client commitments.
- Providing experienced Customer Service and follow-up of new, current, and past clients.
- Develops a strong knowledge base of Company’s products, processes, and core competencies.
- Ability to work in a fast-paced environment and go beyond for client’s needs.
Sales and Marketing Specialist
FloraCraft Corp
06.2020 - 05.2021
- Develops a strong knowledge base of Company’s products, processes, and core competencies.
- Becomes the expert on customer’s vendor portals.
- Pulled sales and inventory reports regularly; analyzed data to identify outliers and uncover opportunities.
- Sets up added items / pricing / descriptions in portals (and in Plex).
- Follows up on EDI issues with orders / pricing.
- Logged relevant information about leads and current customers in Plex CRM to enhance tracking and follow-up.
- Continues all customer service aspects (e.g., order entry) for assigned accounts/market.
- Participated in lead conversion efforts, contributing to the sales pipeline and customer engagement.
- Collaborated with team members while working from home
Customer Care/Sales Support
FloraCraft Corp
10.2016 - 05.2020
- Processed manual orders and managed EDI orders for Walmart.com and Amazon.com to facilitate timely order fulfillment.
- Managed customer records, including contacts, shipping addresses, and pricing updates, to ensure accuracy and accessibility.
- Provided shipping documents, invoices, SDS, and product literature to support customer inquiries.
- Managed over 300 customer accounts for more than 2 years.
- Supported Sales Team with special projects, new account inquiries, and customer setup.
Shipping Associate
FloraCraft Corp
02.2014 - 09.2016
- Compiled and fulfilled product orders from warehouse for both LTL and truck shipments to meet customer demands.
- Guided incoming personnel on handling received and outgoing products to ensure smooth operations.
- Secured position at FloraCraft through Manpower placement, showcasing reliability and ability to execute tasks independently.
Education
Graduate -
Ludington High School
Ludington, MISkills
- Loan underwriting
- Loan assessment
- Financial analysis
- Effective communication
- Regulatory compliance
- CRM management
- Account management
- Client engagement
- Consultative selling
- Customer service
- Data Entry
- Microsoft Applications
- Effective communication
- Time management
Notary Public
Mason County Commission Expire 2032, Registered NMLS #2630965
Key Qualities
- Attention to detail and precise with a positive attitude.
- Easy to work and collaborate with.
- Strong ability to listen first and speak second.
- Build rapport with clients, possesses empathy and understanding.
- Specializing in added value sales, solution selling and follow up to create repeat business.
Timeline
Personal Banking Advisor - DMLO
PNC Bank
07.2024 - 03.2026
Project Manager/ Logistics
Black Sands Holdings
12.2022 - 07.2024
CRM Analyst/ Project Consultant
Superior Exteriors
08.2022 - 11.2022
Sales and Marketing Specialist
FloraCraft Corp
06.2020 - 05.2021
Customer Care/Sales Support
FloraCraft Corp
10.2016 - 05.2020
Shipping Associate
FloraCraft Corp
02.2014 - 09.2016
Graduate -
Ludington High School