Evan Jones
Floral City,Florida
Summary
Experienced with handling diverse customer inquiries and resolving issues promptly. Utilizes effective communication to ensure customer satisfaction. Track record of problem-solving and delivering consistent, high-quality service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Staff
Publix
11.2021 - Current
- Managed calls while being professional, ensuring efficient and reliable customer assistance; managing calls while providing service to in-person customers
- Built relationships with customers through friendly communication, encouraging long-term brand loyalty
- Ensured compliance with policies related to customer privacy as well as money security; sending over $5,000 to different countries everyday
Education
Bachelor of Science - Health Sciences
University of South Florida
Tampa, FL12-2026
Associate of Arts - General Studies
College of Central Florida
Ocala, FL05-2024
High School Diploma -
Citrus High School
Inverness, FL05-2023
Certification
Microsoft Office - Word
Microsoft Office - Excel
Microsoft Office - Powerpoint
Small Business Certification
Timeline
Customer Service Staff
Publix
11.2021 - Current
Bachelor of Science - Health Sciences
University of South Florida
Associate of Arts - General Studies
College of Central Florida
High School Diploma -
Citrus High School
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