Evan Jylha
Kissimmee,FL
Summary
Results-driven professional focused on delivering exceptional support for the needs of guests and cast alike. I am looking to use my knowledge in technology, project management and coordination and apply it to the industry. Offers a strong background in customer relations, project management and education in coding and database design.
Overview
8
8
years of professional experience
Work History
Operations Support, Frontline Service Advisor (Coordinator)
Disney's Polynesian Village Resort
Lake Buena Vista, FL
04.2023 - Current
- Track IT tickets relating to resort systems
- Manage room inventory across the resort and make modifications if needed through different applications.
- Managed device inventory and access control for certain applications.
- Extensive use of Office 365 applications, including Word, PowerPoint, Excel, OneNote and Teams.
Project Manager/Permit Coordinator
Total Roof Services
Orlando, FL
05.2016 - 05.2024
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Planned, designed, and scheduled phases for large projects.
- Achieved project deadlines by coordinating with contractors to manage performance.
Attractions Coordinator/Trainer/Attractions Cast Member
Disney's Animal Kingdom/Pandora/Discovery Island
Lake Buena Vista, FL
12.2019 - 04.2023
- Troubleshoot issues as they arise with Guest technologies.
- Develop strategies for running the operation more efficiently.
- Acted as a direct line of communication for the leadership team regarding operational needs
- Directed IT support for the operation, including opening and following up on tickets.
Education
Master of Science - Computer Information Systems
Bellevue University
11.2024
Bachelor of Science - History
Stetson University
12.2020
Skills
- Python
- SQL
- C
- Agile/Waterfall Methodologies
- Financial Reporting
- Incident Reporting
- Performance Testing
- Teamwork and Collaboration
- Microsoft 365 Suite
Timeline
Operations Support, Frontline Service Advisor (Coordinator)
Disney's Polynesian Village Resort
04.2023 - Current
Attractions Coordinator/Trainer/Attractions Cast Member
Disney's Animal Kingdom/Pandora/Discovery Island
12.2019 - 04.2023
Project Manager/Permit Coordinator
Total Roof Services
05.2016 - 05.2024
Master of Science - Computer Information Systems
Bellevue University
Bachelor of Science - History
Stetson University
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