Evan Leon
Bloomington,Indiana
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at CVS Pharmacy. Proven ability to enhance customer satisfaction and achieve sales goals through effective communication. Bilingual with strong cash handling skills, fostering a positive and efficient work environment.
As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
Bloomington, IN
03.2022 - Current
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Implemented employee performance evaluations, fostering a culture of accountability and improvement.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
Server / Waiter
Los Portales
Ripley, United States
11.2021 - 02.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Server / Waiter
Casa Brava
Bloomington, IN
01.2019 - 03.2020
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used cash registers and credit card machines to cash out customers.
Server / Waiter
Casa Brava
Bloomington, IN
08.2015 - 12.2018
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Bussed and reset tables to keep dining room and work areas clean.
- Prepared specialty desserts for customers for special occasions.
Education
High School Diploma -
Ripley High School
Ripley, TN05.2014
Skills
- High Energy and Stamina
- Warm and Friendly
- Transactions and Cash Handling
- Bilingual
Timeline
Shift Supervisor
CVS Pharmacy
03.2022 - Current
Server / Waiter
Los Portales
11.2021 - 02.2022
Server / Waiter
Casa Brava
01.2019 - 03.2020
Server / Waiter
Casa Brava
08.2015 - 12.2018
High School Diploma -
Ripley High School