Evan Moretti
McGaheysville,VA
Summary
Guest service agent with strong customer service, payment collection, and issue resolution skills. Experienced in ticket sales, register balancing, guest inquiries, and calm communication in fast-paced water park settings.
Overview
3
3
years of professional experience
Work History
Guest Service Agent
Massanutten Waterpark
McGaheysville, VA
06.2023 - 09.2026
- Coordinated guest check-in and check-out procedures, including reservations and payments, to streamline guest experience.
- Greeted guests at water park entrance, providing friendly, professional service.
- Processed ticket sales and admissions at the front desk, ensuring efficient guest entry.
- Answered questions about attractions, hours, and safety rules.
- Handled cash transactions and balanced register drawer
- Addressed guest concerns with calm, helpful communication, while enhancing overall guest satisfaction.
- Organized lost and found items to assist guests effectively.
- Communicated park updates and directions across guest service areas
Education
High School Diploma -
East Rockingham Highschool
Elkton Va06-2026
HVAC
Massanutten Technical Center
Harrisonburg, VA06-2026
Skills
- Check-in procedures
- Payment collection
- Inquiry resolution
- Lost and found
- Guest support
- Issue management
- Problem solving
- Customer service
- Team player mentality
- Team development
- Conflict resolution
- Communication skills
Timeline
Guest Service Agent
Massanutten Waterpark
06.2023 - 09.2026
High School Diploma -
East Rockingham Highschool
HVAC
Massanutten Technical Center