Evan Morris
Bardstown,KY
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Service Technician
QSI Inc
09.2019 - Current
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Assisted in the development of company-wide best practices for servicing procedures, contributing to higher efficiency standards across teams.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
Platoon Commander
USMC Reserves
08.2022 - Current
- Enhanced platoon readiness by conducting regular training exercises and drills.
- Improved unit cohesion through team-building activities and open communication.
- Managed personnel, ensuring timely completion of tasks and proper allocation of resources.
- Developed standard operating procedures for efficient execution of daily duties and mission objectives.
- Fostered an environment that encouraged continuous learning, ultimately leading to increased proficiency levels across various skillsets within the platoon.
- Facilitated skill development courses to enhance individual competencies within the platoon.
Squad Leader
USMC Reserves
05.2018 - 08.2022
- Enhanced team cohesion with regular debriefings, feedback sessions, and team-building exercises.
- Improved squad communication by implementing new strategies and protocols in daily operations.
- Spearheaded the development of innovative tactical approaches that increased overall mission effectiveness.
Education
High School Diploma -
Bethlehem High School
Bardstown, KY05.2017
Skills
- Operational Planning
- Critical Thinking
- Technical Support
- Mentorship
- Customer Service
- Time Tracking
- Troubleshooting Skills
- Installation and Repair
Timeline
Platoon Commander
USMC Reserves
08.2022 - Current
Service Technician
QSI Inc
09.2019 - Current
Squad Leader
USMC Reserves
05.2018 - 08.2022
High School Diploma -
Bethlehem High School
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