Evan M. Scott
Westerville,OH
Summary
Coordinator with extensive experience in office management and administrative support. Proven ability to streamline scheduling, manage phone communications, and update databases to enhance operational efficiency. Proficient in various software applications and report generation, ensuring effective workflow. Committed to optimizing resources and improving team performance through proactive strategies and clear communication.
Overview
12
12
years of professional experience
Work History
CS Support Coordinator (3rd shift)
EASE Logistic
09.2025 - 04.2026
- Specialized in third-shift operations to ensure seamless 24/7 service delivery.
- Proactively tracked shipments, managed carrier relations, and resolved issues with urgency.
- Ensured customer satisfaction and operational efficiency through effective problem-solving.
- Gathered, entered, and updated data to maintain accurate departmental records and databases.
Service Excellence Ambassador
Ohiohealth
11.2021 - 10.2025
- Delivered exceptional customer service to patients, families, visitors, and medical staff.
- Maintained professionality and efficiency while working closely with leadership.
- Facilitated communication between patients, families, and hospital personnel.
- Acted as patient advocate by addressing concerns and expediting admissions.
- Resolved issues and complaints promptly while escalating when necessary.
- Responded to special needs and ensured requirements were met.
- Greeted and escorted visitors, offering directions and wheelchair assistance.
- Managed multi-line phone system, directing calls to appropriate locations.
- Oversaw cleanliness and order of information desks and lobby areas.
Account Specialist I/II
JPMorgan Chase
06.2019 - 10.2021
- Received inbound calls from branch employees to resolve policy debit card and operational inquiries.
- Reviewed financial status and evaluated discrepancies by analyzing account activities.
- Facilitated communication between clients and company departments to enhance service delivery.
- Updated account records to ensure accuracy and compliance with legal standards.
- Recommended solutions based on issue analysis and business impacts.
- Clarified error correction for accounts by reviewing work returns on branch dashboard.
- Evaluated business documents for compliance with Chase policy during account opening and maintenance.
- Delivered exceptional customer experiences through effective interactions and tailored solutions.
Lead Teller Operational Specialist (LTOS)
JPMorgan Chase
07.2018 - 06.2019
- Executed standard teller transactions, including payment acceptance and safe deposit management.
- Maintained cash drawer accuracy while processing over 15 transactions per hour.
- Trained tellers on operational procedures to reinforce branch policy understanding.
- Oversaw teller scheduling and daily task delegation to enhance team efficiency.
- Conducted performance evaluations for teller staff to promote professional development.
- Ensured strict adherence to customer data guidelines to prevent breaches.
- Completed monthly audits and managed overdraft reports to uphold financial integrity.
- Enhanced team cohesion through effective leadership and motivational strategies.
Bank Teller
JPMorgan Chase
01.2017 - 06.2018
- Processed standard teller transactions, including credit card and loan payments.
- Executed over 15 transactions per hour while maintaining high attention to detail.
- Cashed customer checks, verified identification, and checked account balances per bank policy.
- Managed safe deposit transactions and cashed checks with precision.
- Cultivated rapport with regular customers to enhance service experience.
- Maintained branch performance metrics contributing to district ranking assessments.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Participated in leadership meetings to strategize improvements for OSAT scorecard rankings.
PFCC Coordinator Assistant
The University of Toledo Medical Center
08.2015 - 12.2016
- Evaluated quality of care by shadowing patients in hospital and physical therapy clinic.
- Monitored and documented physician-patient interactions during appointments.
- Coordinated monthly meetings for patient and family advisory administrator, preparing agendas and recording minutes.
- Achieved 10% reduction in patient wait times by enhancing appointment scheduling processes.
- Collaborated with multidisciplinary teams to optimize patient discharge procedures.
- Managed schedules and placements for high school student volunteers, ensuring effective oversight and coordination.
- Coordinated monthly meetings for the patient and family advisory administrator, preparing agendas and recording minutes.
Front Desk Worker
The University Of Toledo
08.2014 - 01.2016
- Welcomed patrons at front desk, conducting check-in while fostering friendly interactions.
- Assisted students and families by addressing inquiries and providing information.
- Managed check-in and check-out of equipment and emergency room keys for dorm rooms.
- Organized student mail by room number to ensure timely delivery.
- Answered telephones and greeted visitors, directing them to appropriate resources.
Education
MBA - Public Administration
Keller Graduate School of Management
07-2024
Bachelor of Science - Healthcare Administration
University of Toledo
Toledo, OH12-2016
Skills
- Microsoft Access and Office Administration
- Inventory and calendar management
- Customer database systems
- Filing and documentation
- Time management and scheduling
- Telephone etiquette and inbound call handling
- Data collection and entry
- Team collaboration and communication
- File organization and document management
- Attention to detail
Affiliations
- Presidential Service Award
Timeline
CS Support Coordinator (3rd shift)
EASE Logistic
09.2025 - 04.2026
Service Excellence Ambassador
Ohiohealth
11.2021 - 10.2025
Account Specialist I/II
JPMorgan Chase
06.2019 - 10.2021
Lead Teller Operational Specialist (LTOS)
JPMorgan Chase
07.2018 - 06.2019
Bank Teller
JPMorgan Chase
01.2017 - 06.2018
PFCC Coordinator Assistant
The University of Toledo Medical Center
08.2015 - 12.2016
Front Desk Worker
The University Of Toledo
08.2014 - 01.2016
MBA - Public Administration
Keller Graduate School of Management
Bachelor of Science - Healthcare Administration
University of Toledo