Evan Phillips

• Use logistic software (ALJEX) to build loads, BOL's, Rate Confirmation's, and load numbers to relay to my clients.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Built and managed a diverse portfolio of clients, ensuring timely communication and effective problem resolution.
• Conducted zoom meetings with clients.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Communicate efficiently with Accounting Department if any issues with payment occur.
• Determine what type of equipment is needed for a load based off of specific dimensions and weight.
• Work efficiently while doing multiple things at once, being able to prioritize what needs to be done first based off of importance.

As a Field Sales Leader at TruGreen, my responsibilities are the following:

• Manage overall performance of a team of 10+ sales representatives, improve sales process and communication skills within the team.
• Pull numerous reports on my teams metrics, being able to analyze the reports and know what needs to be implemented.
• Run morning and second half meetings to address what's being done correctly and to address what needs to be changed to ensure success.
• Coach every individual on the team to maximize their commission and enhance their skill set.
• Recruit and hire people, as well as host interviews with individuals that could potentially make my team stronger, more competitive, and more profitable. Train new hires and teach them skills they possibly never had before to make them successful in sales.
• Sell all of our services wether its in the field or on the phone. Being able to cold knock or cold call prospects and close sales. Having in depth conversations with customers to build trust and relationships that will last a long time.
• Build trusting and loyal professional relationships with customers and address customer concerns to reach mutually profitable solutions.
• Give eye-catching presentations to customers in order to provide information regarding company's products and services.
• Managed pipeline of regional clients, generated leads, sales by networking, cold-calling new prospects and following up with current customers.
• Listening to customer needs to identify and recommend best products and services.
• Use excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Maximized sales by keeping areas tidy, fully stocked and organized. Drove sales of company products and services by meeting with customers using strategic and organized approach.