Evan Price
Battlefield,MO
Summary
Dynamic Shift Manager with a proven track record at Papa John's Pizza, excelling in customer service and employee training. Mastered cash handling and problem-solving, significantly enhancing team performance and customer satisfaction. Skilled in mentoring and critical thinking, adept at driving continuous improvement and maintaining high standards in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Shift Manager
Papa John's Pizza
Springfield, MO
05.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
Shift Manager
Taco Bell Restaurant
Springfield, MO
06.2016 - 05.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Education
Ozark High School
Ozark, MO2014
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Accurate money handling
- Opening and closing procedures
- Punctual and Reliable
- Training and mentoring
- Problem-Solving
- Active Listening
- Critical Thinking
- Assigning Work
Timeline
Shift Manager
Papa John's Pizza
05.2021 - Current
Shift Manager
Taco Bell Restaurant
06.2016 - 05.2021
Ozark High School