Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Evan Pybas-Batchelor

Miami

Summary

Experienced Customer Service Representative pursuing a career in IT. Actively working towards CompTIA A+ certification alongside practical experience in IT support. Skilled in diagnosing and addressing hardware and software problems. Strong foundation in customer service and technical communication.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Delivery Courier

Amazon
Miami
01.2024 - Current
  • Provided excellent customer service when interacting with clients during package pickups and deliveries.
  • Maintained accurate documentation on all shipments delivered and received throughout the day.
  • Responded promptly to customer inquiries regarding the status of their orders over the phone or via messaging.

Customer Service Representative

Publix
Miami
05.2018 - 12.2023
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Exhibited high professionalism while addressing challenging customer interactions.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Education

High School Diploma -

Westminster Christian School
Miami, FL
05-2018

Skills

  • Customer service
  • Conflict resolution
  • Windows 10 OS
  • Technical support
  • Typing proficiency
  • Software installation
  • Hardware installation
  • Problem solving

Certification

compTIA A+ (In progress) - Estimated exam date: 7/02/2025

Timeline

Delivery Courier

Amazon
01.2024 - Current

Customer Service Representative

Publix
05.2018 - 12.2023

High School Diploma -

Westminster Christian School

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