Evan Racz
Blacksburg,SC
Summary
Results-driven IT Support professional with experience at Clemson University, adept in troubleshooting and enhancing user satisfaction. Proficient in Agile methodologies, I excel in cross-functional collaboration and process improvement, consistently delivering effective solutions that minimize downtime and elevate operational efficiency.
Overview
6
6
years of professional experience
Work History
IT Support
Clemson University
Clemson, SC
10.2024 - Current
- Technical Support & Troubleshooting: Provided technical assistance to faculty, staff, and students, resolving issues related to hardware, software, and network connectivity.
- Customer Service: Delivered efficient and courteous support, enhancing user satisfaction and minimizing downtime.
- Documentation & Process Improvement: Maintained detailed records of support requests and contributed to refining IT support processes.
- Collaboration & Time Management: Worked with cross-functional teams to ensure seamless IT operations across campus.
Undergraduate Research Position
FireReady VR
Clemson, SC
04.2025 - 12.2025
- Game Testing & Quality Assurance: Designed and executed structured VR play-test sessions to uncover gameplay bugs, performance issues, and interaction glitches; logged, tracked, and assisted in fixing problems with the collaboration of the development team.
- UI Prototyping & Iteration: Created and refined in-game UI mockups and wireframes (menus, HUD elements, and tooltips), incorporated tester feedback to improve usability and accessibility.
- User Feedback Analysis: Collected qualitative and quantitative data from play tests, primarily from surveys and session recordings, to identify pain points and prioritize UI improvements.
- Cross-Functional Collaboration: Partnered with programmers, 3D artists, and UX researchers to communicate testing results and UI revisions through clear documentation and design presentations.
IT Intern
Southwood Realty
Gastonia, NC
05.2025 - 08.2025
- Network Setup: Installed and configured switches, access points, and routers across multiple apartment properties.
- Automation Scripting: Used PowerShell scripts to automate the installation of company software on new computers, improving efficiency and consistency.
- On-site Troubleshooting: Provided maintenance and resolved IT infrastructure issues to ensure reliable connectivity.
- Project Coordination: Worked with property management to schedule and implement IT upgrades with minimal disruption.
- Field Support: Delivered IT support at various apartment locations, gaining hands-on field technician experience.
Kitchen Staff
Eagle’s Nest Restaurant
Clover, SC
04.2020 - 05.2023
- Adaptability & Problem Solving: Quickly adapted to changes in orders, staffing, and kitchen needs, ensuring uninterrupted service during high-volume periods.
- Time Management & Multitasking: Balanced multiple tasks in a fast-paced kitchen, ensuring timely preparation and delivery of orders while maintaining high quality.
- Customer-Centric Focus: Ensured every dish met customer expectations through attention to detail, contributing to repeat business and positive feedback.
Education
BS - Computer Science
Clemson University
Clemson, SC05.2026
Skills
- C/C
- Java
- Python
- SQL
- Technical support
- HTML/CSS
- Qt
- Unity
- Unix/Linux
- VSCode
- IntelliJ
- Junit
- Git
- Agile
- SCRUM
- Figma
- IT support
- IT support experience
- Software development
Affiliations
- Clemson Classical Guitar Ensemble
- Clemson Film Club
- Clemson Auto Cross Club
References
References available upon request.
Timeline
IT Intern
Southwood Realty
05.2025 - 08.2025
Undergraduate Research Position
FireReady VR
04.2025 - 12.2025
IT Support
Clemson University
10.2024 - Current
Kitchen Staff
Eagle’s Nest Restaurant
04.2020 - 05.2023
BS - Computer Science
Clemson University
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