Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Hobbies
Timeline
Generic

Evan Rich

Carrollton,TX

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

4
4
years of professional experience

Work History

Sales Support Specialist

In Your Face Apparel
04.2023 - Current
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Contributed to team objectives in fast-paced environment.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Performed work according to project schedules and established quality standards.
  • Created and updated records and files to maintain document compliance.
  • Conducted research to assist with routine tasks and special projects.
  • Relayed updates to senior team members and clients.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Tracked and recorded open and closed orders and change requests to prevent errors, keeping all team members aligned with current demands.

Key Holder

Plato's Closet
02.2023 - 05.2023
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Trained, supervised and educated new employees to apply best practices in customer service, store operations, and handling challenging situations
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Opened and closed store 4 days per week by counting registers, making deposits, and storing and filing all daily paperwork.

Inventory Analyst

In Your Face Apparel
01.2022 - 12.2022
  • Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Conducted research to address shipping errors and packaging mistakes.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Compared shipping orders and invoices against contents received to verify accuracy.

Street Team Member

Live Nation
06.2022 - 09.2022
  • Identified potential marketing opportunities to increase brand awareness.
  • Motivated team members to meet and exceed sales targets.
  • Utilized persuasive sales techniques to convert leads into sales.
  • Attracted customers and generated sales using promotional materials.

Fulfillment Lead

In Your Face Apparel
05.2019 - 12.2021
  • Handled production picking, packing and shipping orders.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
  • Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
  • Communicated with other departments to facilitate fulfillment activities and address issues.

Education

High School Diploma -

Newman Smith High School
Carrollton, TX
05.2023

Skills

  • Delivery Arrangements
  • Deep Knowledge of Business
  • Sales Support
  • Order Optimization
  • Operational Efficiency
  • Goal-Driven
  • Merchandise Recommendations
  • Merchandise Alteration Estimates
  • Item Number Management
  • Computer Proficiency and Microsoft Office

Accomplishments

  • Took proactive initiative in updating the training manual to enhance the learning experience and ensure up-to-date content.
  • My focus on delivering excellent customer service, coupled with my strong work ethic, resulted in a quick promotion to a higher role
  • Implemented new collection analysis system to support librarians in maintaining current and relevant collections.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Completed high school requirements in January, four months ahead of the normal schedule

Hobbies

  • Reading
  • Book Collecting
  • Solving various puzzles
  • Photography

Timeline

Sales Support Specialist

In Your Face Apparel
04.2023 - Current

Key Holder

Plato's Closet
02.2023 - 05.2023

Street Team Member

Live Nation
06.2022 - 09.2022

Inventory Analyst

In Your Face Apparel
01.2022 - 12.2022

Fulfillment Lead

In Your Face Apparel
05.2019 - 12.2021

High School Diploma -

Newman Smith High School

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