Logan Ballou-Tomel
Mocksville,NC
Summary
My name is Logan Ballou-Tomel, I am a 20 year old student who works full time. I like to think of myself as ahard worker who learns quickly, works hard, and wants to succeed with whatever I do in life. I currently am employed at Lowes Home Improvement as a Sales Specialist. I am looking to learn a new set of skills and would love to do that at Allegacy. I see the customer service and relations Allegacy associates have with the customers and I love what I see and would love the opportunity to be able to work for this company.
Overview
3
3
years of professional experience
Work History
Millwork Sales Specialist
Lowes Home Improvment
Mocksville, NC
2020.09 - Current
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Supported loss prevention goals by monitoring shopper behavior.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Processed accurate credit, debit, check and cash sales transactions for more than 50 customer orders per day.
- Tracked down hard-to-find merchandise at diverse locations.
- Used product knowledge, sales abilities, and customer relations skills to drive substantial sales increases in Millwork and Flooring products.
- Worked to meet or exceed special targets for credit card applications, special donations, and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Increased business sales by utilizing Product and Service knowledge.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Wrapped, boxed, and weighed bakery department products.
- Discussed Products with customers, outlined restrictions and educated on policies.
Flooring Sales Specialist
Lowes Home Improvment
Mocksville, NC
2021.07 - 2022.02
- Followed up with customers to assess satisfaction, answer questions and resolve concerns.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Assisted customers with selecting appropriate floor types and styles.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Discussed pricing, additional charges and payment plans during sales process.
- Drove team revenue totals by bringing in top sales numbers.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Supported loss prevention goals by monitoring shopper behavior.
- Assisted customers with signing up for store loyalty programs and provide details about key benefits.
- Processed accurate credit, debit, check and cash sales transactions for more than 15 customer orders per day.
- Used product knowledge, sales abilities, and customer relations skills to drive substantial sales increases in Flooring and Appliance products.
- Tracked down hard-to-find merchandise at diverse locations.
- Worked to meet or exceed special targets for credit card applications, special donations, and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Increased business sales utilizing product knowledge.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Wrapped, boxed, and weighed bakery department products.
- Discussed Installs with customers, outlined restrictions, and educated on policies.
Customer Service Representative
Lowes Home Improvment
Mocksville, NC
2020.09 - 2021.01
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided information regarding charge accounts and loyalty programs.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time, and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- A promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Answered an average of 250 calls, emails, and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicated professionally with colleagues, freelancers, and clients.
- Promptly responded to inquiries and requests from prospective customers.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 92%.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and team productivity by promoting operational best practices.
- Sought ways to improve processes and services provided.
- Effective liaison between customers and internal departments.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.
- Handled over 200 calls per shift signing up new customers, retrieving customer data, presenting relevant product information, and canceling services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and backed up other customer service managers.
- Promoted available products and services to customers during service, account management, and order calls.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Implemented and developed customer service training processes.
- Delivered excellent customer service, resulting in consistent [Number]% customer satisfaction rating.
- Investigated and resolved accounting, service, and delivery concerns.
- Facilitated inter-departmental communication to effectively provide customer support.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed through on all critical inter-departmental escalations to increase customer retention rates.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Resolved customer issues over phone with 50 customers daily.
- Optimized customer support by establishing a collaborative service environment.
Education
BBA - Business Administration And Management
Davidson County Community College
Thomasville, NC06.2024
Skills
- Strong Communication and Interpersonal Skills
- Flexible Hours
- Excellent Written and Verbal Communication
- Adaptable and Flexible
- Exceeding Customer Expectations
- Sales and Promotions
- Computer Proficiency and Microsoft Office
- Locating Merchandise
- Cash Register Operations
- Retail Metrics and Goals
- Client Needs Assessment
- Customer Transactions
- Meeting Sales Goals
- Market Trend Analysis
- Energy and Physical Stamina
- Building Customer Relationships and Loyalty
- Engaging with Diverse Customers
- Security Practices
- Building Customer Loyalty
- Merchandising and Display
- Millwork Experience
- Door Installation
- Safety and Cleanliness Standards
- Ability to Lift 40 Pounds
- Merchandise Recommendations
- Loss Prevention Training
- Store Policies and Procedures
- Available Nights, Weekends and Holidays
- Merchandise Receiving and Handling
- Professional Relationships
- Item Ticketing and Pricing
- Cash Counting
- Invoice Processing
- Rewards Programs
- Loyalty Programs
- Revenue Growth
- Daily Logs
- Special Orders
- Purchase Agreements
- Telephone Management
- Pricing Structures
- Creative Solutions
- Customer Inquiries
- Corrective Actions
- Cold Calling
- Inquiry Response
- Dispute Mediation
- Repair Cost Estimation
- Register Opening and Closing
- Purchase Packaging
- Gift Wrapping
- Speech Clarity
- Money Transfer Systems
- Trade-In Quotes
- Retail Merchandising
- Delivery Arrangements
- Sales Contracts
- Merchandise Alteration Estimates
- Customer Assistance
- Positive Customer Engagement
- Sales Records Management
- Team Cooperation
- Goal-Driven
Timeline
Flooring Sales Specialist
Lowes Home Improvment
2021.07 - 2022.02
Millwork Sales Specialist
Lowes Home Improvment
2020.09 - Current
Customer Service Representative
Lowes Home Improvment
2020.09 - 2021.01
BBA - Business Administration And Management
Davidson County Community College