Results-driven Senior Operations Manager known for unparalleled productivity and efficiency in completing tasks. Specialize in strategic planning, process improvement, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring smooth operation and effective team management.
Overview
5
5
years of professional experience
Work History
Senior Operations Manager
Amazon
09.2024 - Current
Reviewed operational plans to ensure alignment with expected volume and throughput targets.
Served as primary escalation point for Operations Managers when performance fell below targets.
Analyzed staffing plans two hours before shift end to optimize resource allocation.
Collaborated with Learning Managers on headcount planning and training visibility across roles.
Requested feedback from on-floor teams to identify operational challenges and site-level actions.
Implemented strategic solutions to improve efficiency and address operational obstacles.
Monitored cost metrics to uncover opportunities for productivity enhancements.
Maintained effective communication between operations teams and upper management.
Process Engineer – AR Outbound
Amazon Central Operations
Boise, ID
05.2022 - 11.2023
Drove standardization across AR network through teaching, auditing, and executing established standards.
Developed and optimized processes for efficient warehouse operations.
Analyzed workflow data to identify bottlenecks and inefficiencies.
Collaborated with cross-functional teams to improve operational performance.
Implemented standard operating procedures for safety and quality control.
Trained team members on new technologies and process updates.
Conducted root cause analysis for process failures and proposed solutions.
Monitored equipment performance and recommended maintenance schedules.
Facilitated continuous improvement initiatives through team workshops and brainstorming sessions.
Established preventative maintenance programs for all relevant equipment used in production processes.
Operations Manager – Outbound Flow
Amazon Fulfillment Center, BOI2
Boise, ID
05.2021 - 05.2022
Managed daily operations to ensure timely order fulfillment and customer satisfaction.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Trained and mentored team members on warehouse processes and safety protocols.
Coordinated with cross-functional teams to optimize workflow and productivity.
Analyzed operational processes to identify areas for improvement and efficiency gains.
Enforced safety standards to maintain a secure work environment for all employees.
Developed schedules and assigned tasks to maximize team performance and output.
Utilized warehouse management systems to track inventory levels and shipments effectively.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Area Manager – AFE
Amazon
09.2020 - 05.2021
Supervised daily operations across multiple departments.
Inspected process standards regularly to ensure compliance with safety regulations.
Implemented safety protocols to ensure compliance and reduce risks.
Trained and mentored team leaders on operational best practices.
Coordinated logistics for timely delivery of customer orders.
Analyzed performance data to identify areas for process improvement.
Facilitated communication between departments to enhance collaboration.
Managed inventory levels to optimize stock availability and efficiency.
Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.