Results-driven sales and management professional with experience building customer relationships, generating new business, identifying customer needs, and leading teams. Proven ability to develop accounts, recommend solutions, close sales, and deliver positive customer experiences. Motivated by building relationships and achieving measurable sales results.
Work History
Store Manager
3 Years 3 Months
The Sherwin-Williams Company | 07.2023 - Current
Led daily store operations, ensuring adherence to company policies and procedures.
Trained and developed team members in product knowledge and customer service techniques.
Resolved customer inquiries and complaints effectively to ensure customer satisfaction.
Improved customer satisfaction through staff training in customer service and product knowledge.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Intern
3 Months
Lackawanna County Children and Youth Services | 05.2022 - 08.2022
Assisted caseworkers in documenting client interactions and maintaining accurate records.
Supported the development of service plans for children and families in need.
Conducted research on community resources to enhance service delivery options.
Coordinated with external agencies to facilitate client referrals and support services.
Landscaper
6 Years 2 Months
KJS Lawn & Landscape LLC. | 06.2015 - 08.2021
Oversaw project timelines and resource allocation to ensure efficient completion of large-scale landscape installations.
Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
Trained new team members on best practices in landscaping techniques ensuring consistent quality across all projects.
Education
Bachelor of Science - Psychology
Pennsylvania State University | University Park, PA | 06-2023