Evan Sassenberger
Kennesaw,GA
Summary
Accomplished Customer Service Office Staff Member at Publix and Research Assistance Technician at Kennesaw State University, I excel in communication and critical-thinking. Demonstrated success in enhancing customer satisfaction and contributing to research publications showcases my ability to address complex challenges and work collaboratively, underscoring my proficiency in both hard and soft skills.
Overview
5
5
years of professional experience
Work History
Customer Service Office Staff Member
Publix
06.2019 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Collaborated with team members to maintain a positive work environment and achieve daily goals.
- Coordinated effectively with other departments to resolve client concerns promptly and comprehensively.
- Implemented effective problem-solving strategies for complex customer issues, enhancing overall satisfaction levels.
- Elevated internal morale by consistently offering assistance and support to colleagues.
- Assisted in the training and development of new staff members, fostering a supportive learning atmosphere.
Research Assistance Technician
Kennesaw State University
05.2022 - 08.2023
- Participated in regular team meetings to stay informed about project progress and contribute ideas for improvement or innovation.
- Facilitated communication between team members for streamlined project management.
- Supported researchers with experimental setup, execution, data collection, and analysis tasks for timely project completion.
- Contributed to the preparation of scientific manuscripts for publication, enhancing the visibility of research findings.
Education
Bachelor of Science - Psychology
Kennesaw State University
Kennesaw, GA12.2024
Skills
Communication
Teamwork
Problem-Solving
Time Management
Attention to detail
Patience
Critical-thinking
Timeline
Research Assistance Technician
Kennesaw State University
05.2022 - 08.2023
Customer Service Office Staff Member
Publix
06.2019 - Current
Bachelor of Science - Psychology
Kennesaw State University
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