Evan Shivers
Houston,TX
Summary
Results-oriented professional with dynamic customer engagement skills and a proven ability to exceed targets and drive success in fast-paced environments. Combining strategic thinking with hands-on experience, consistently delivering impactful solutions that enhance organizational performance. A track record of achieving exceptional results, adept at identifying opportunities for growth and implementing strategies to maximize revenue and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Sales and Reservations Agent
The U-Haul Holding Company
09.2023 - Current
- Managed and closed inbound reservation sales calls to increase bookings by maintaining strong knowledge of U-haul products, services, and facilities.
- Processed booking cancellations and changes at the request of customers.
- Worked closely with field representatives to achieve full occupancy of properties and Vehicle bookings.
- Handled billing information over the phone.
- Resolved various issues and discrepancies or requests for customers.
- Provided customers with information about availability and pricing.
- Provided world-class customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Engaged customers to find amiable and appropriate solutions to scheduling issues and conflicts.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Sr. Logistics Associate
Harbor Freight Tools
10.2019 - Current
- Forklift driver for all components of warehouse, including the following tasks: Assist with the distribution, storage, delivery, receiving and inspection of incoming and outgoing products, Maintain and manage inventory of products and materials, Customer service, Prepare Replenishment Reports
Customer Service Representative
Conduent Inc.
06.2022 - 04.2023
- Received inbound calls for an American business service provider that assisted Humana Medicare members
- Performed various services which included: Registration signup for new Humana Medicare plans, Filing medical claims, reviewing health insurance plan benefits, filing of claim corrections on behalf of members, Contacted medical providers and hospitals to confirm accuracy of filed claims, Assisted with IT support for members which included: resetting of passwords and authenticators for Humana insurance profiles and website, Filed Power of Attorney documentation on behalf of members, Distributed and activated insurance debit cards and health insurance cards, along with replacements, Filing of medical and surgical authorization for members, including follow-up with medical providers, On behalf of members' behest, sent any important legal and medical correspondence to medical providers
Medical Services Coordinator - Contractor
Sierra7
01.2021 - 06.2021
- Inbound calls - scheduling clients of Covid-19 tests and vaccines for the states of California, Florida, New Jersey, North Carolina and Indiana, Follow-up outbound calls with clients of cancellations or changes to scheduled appointments
Asurion Technical Expert
Asurion, LLC
10.2020 - 12.2020
- Remotely scheduled appointments for in-field technicians to provide support and repairs in various locations, Received inbound calls from AT&T Wireless customers in need of technical expertise and providing exceptional customer service, Researched and identified solutions to software and hardware issues for AT&T wireless and other Wi-Fi connected devices, Built rapport with AT&T customers by actively listening and understanding each caller's technical needs, and quickly finding and implementing solutions for them, resulting in satisfied customers, Simultaneously gauged each customer's technical needs while assisting them to discern if they were eligible for a product upsell offer
Warehouse Fulfillment Associate
Amazon Distribution Center
05.2018 - 09.2019
- Forklift driver for all components of warehouse, including the following tasks: Receiving - received thousands of products from vendors into Amazon's inventory system using computer terminal or handheld scanner in preparation for stocking, quality assurance, confirmed accuracy of order shipments, while following organization's strict standards, procedures, rules and regulations, Stowing - scann products, physically place into proper storage area; visually inspect each item for accuracy, while walking approximately 5+ miles a day per 10-hour shift, Picking - receive customer orders from handheld scanners, remove items from inventory and place in a "tote" for processing in conveyer system, Maintained daily maintenance of warehouse - disposal of damaged boxes, sweeping, garbage removal; ensuring shelves kept neat and orderly
Education
High School Diploma Graduate -
Capistrano Valley High School
Mission Viejo, CA06.2015
Skills
- Proficient in Microsoft product: Word, Internet, Web Design Programs, Publisher
- Strong communication and listening skills
- Web Design (self-taught)
- IT troubleshooter
- Articulate communicator
- Exceptional Interpersonal Skills
- Phone Etiquette
- Sales Proficiency
- Call Flow Control
- Schedule Maintenance
- Rapid Data Entry
- Issue Resolution
- Telephone Reservations
- Adept Sales Skills
Timeline
Sales and Reservations Agent
The U-Haul Holding Company
09.2023 - Current
Customer Service Representative
Conduent Inc.
06.2022 - 04.2023
Medical Services Coordinator - Contractor
Sierra7
01.2021 - 06.2021
Asurion Technical Expert
Asurion, LLC
10.2020 - 12.2020
Sr. Logistics Associate
Harbor Freight Tools
10.2019 - Current
Warehouse Fulfillment Associate
Amazon Distribution Center
05.2018 - 09.2019
High School Diploma Graduate -
Capistrano Valley High School
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