Evan Spolidoro
Duxbury,MA
Summary
Professional Member Service Specialist with comprehensive experience in delivering exceptional member support and service. Adept at handling member inquiries, resolving issues efficiently, and enhancing member satisfaction. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Skilled in communication, problem-solving, and building lasting member relationships, ensuring reliability and trustworthiness. Knowledgeable Recruiter with 2 year history staffing teams for multiple industries and experience levels. Leverages wide-ranging sourcing methods, interviewing techniques and trained all newly hired staff. I have been an effective Recruiter well-versed in promoting positive and productive environments. Capable of remaining calm and collected in high stress environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Member Service Specialist
Rockland Federal Credit Union
Marshfield, MA
07.2020 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Facilitated account management by guiding members through product features and benefits.
- Conducted training sessions for new staff on member engagement strategies and service protocols.
- Developed and implemented process improvements to enhance member satisfaction and streamline operations.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.
Recruiter/District Trainer
Dunkin' Donuts
Marshfield, MA
04.2019 - Current
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Collaborated with management to build and implement effective, modern employment policies.
- Reviewed job applications to identify, vet and recommend optimal candidates.
- Implemented new learning strategies depending upon employees' skill levels.
- Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
Store Manager
Crystal Clear Pools
Kingston, MA
03.2017 - 07.2018
- Generated repeat business through exceptional customer service
- Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
Education
High School Diploma -
Duxbury HIgh School
St. George street duxbury2008
Skills
Training and Devolopment
Adaptability
Collaboration
New hire paperwork processing
Interviewing Techniques
Critical Thinking
Time Management
Strong Work Ethic
Member Service
Customer engagement
Camp Timanous Alumni
Alumni 2000 - 2005
Certification
- Notary Public
Timeline
Member Service Specialist
Rockland Federal Credit Union
07.2020 - Current
Recruiter/District Trainer
Dunkin' Donuts
04.2019 - Current
Store Manager
Crystal Clear Pools
03.2017 - 07.2018
High School Diploma -
Duxbury HIgh School