Evan Timm
Ronkonkoma,NY
Summary
Skilled technician known for mechanical aptitude and attention to detail. Experienced in installation and repair within the propane industry, committed to delivering excellent service and enhancing customer experiences. Skilled in preventive maintenance and customer education, ensuring high-quality workmanship and safety compliance while fostering trust and satisfaction.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Service Technician
Paraco Gas
Shirley, NY
08.2023 - Current
- Diagnosed and repaired propane systems to ensure optimal performance and safety compliance.
- Installed Underground and Aboveground gas line including copper, galvanized pipe, black pipe, poly line, CSST commercial and residential
- Installed Aboveground and Underground propane tanks
- Cut and threaded gas line
- Conducted routine maintenance on gas appliances, enhancing reliability and customer satisfaction.
- Collaborated with team members to troubleshoot service issues, improving response times and resolutions.
- Educated customers on safe usage of propane products, fostering trust and promoting brand loyalty.
- Trained new technicians on safety protocols and equipment handling, ensuring adherence to industry standards.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Emergency Roadside Assistant
Autobase
Amityville, NY
05.2022 - 07.2023
- Provided immediate assistance to stranded motorists, ensuring safety and minimizing downtime.
- Diagnosed vehicle issues on-site, delivering accurate solutions for efficient resolution.
- Coordinated with towing services, facilitating prompt vehicle retrieval and transport.
- Utilized GPS technology to optimize route planning for timely service delivery.
- Educated customers on basic vehicle maintenance to prevent future roadside emergencies.
- Maintained detailed records of service calls and customer interactions for operational review.
- Trained new team members on procedures and best practices for effective roadside assistance services.
- Managed inventory effectively, ensuring adequate supplies were always available for emergency situations.
- Demonstrated adaptability in responding to various types of emergency situations including flat tires, lockouts, battery failures, and fuel shortages.
- Evaluated completed work prior to release.
- Handled sensitive situations professionally, offering compassionate support to distressed drivers while resolving their issues efficiently.
- Contributed to a positive workplace culture by actively participating in team meetings and sharing ideas for continuous improvement initiatives.
- Removed, overhauled and reinstalled mechanical components.
- Notified supervisor of potentially dangerous equipment to take corrective action.
Construction Worker
Cirocco&Ozzimo
Farmingdale, NY
06.2021 - 05.2022
- Operated heavy machinery to assist in site preparation and material handling.
- Collaborated with team members to ensure compliance with safety protocols and regulations.
- Executed concrete pouring and finishing tasks, ensuring quality standards were met.
- Maintained tools and equipment, performing routine inspections for optimal functionality.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
Roofing Specialist
RoofMaxx
Huntington, NY
01.2020 - 02.2021
- Led roofing installation projects, ensuring compliance with safety standards and quality requirements.
- Mentored junior staff on roofing techniques and best practices, fostering a collaborative work environment.
- Developed and implemented efficient repair strategies, reducing job completion time while maintaining high-quality standards.
- Conducted thorough inspections to identify potential issues, recommending proactive maintenance solutions to clients.
- Conducted weatherproofing measures like sealing joints or seams using caulking compounds or specialized tapes to enhance longevity.
- Completed diverse roofing projects, including commercial, residential, and industrial properties, demonstrating versatility and skill.
- Improved customer satisfaction with timely completion of roofing projects, adhering to safety standards and budget requirements.
- Exceeded client expectations by delivering high-quality workmanship and maintaining excellent communication throughout the project duration.
Education
High School Diploma -
Connetquot HighSchool
Bohemia, NY06-2019
High School Diploma -
Eastern Suffolk Boces
Bellport, NY06-2019
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- Professional and courteous
- Heavy lifting
- Service reports
- Mechanical aptitude
- Quality assurance
- Hand tool expertise
- Equipment inspection
- System installation
- Analytical thinking
Accomplishments
Class C Commercial Drivers License
Hazmat Certification
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Service Technician
Paraco Gas
08.2023 - Current
Emergency Roadside Assistant
Autobase
05.2022 - 07.2023
Construction Worker
Cirocco&Ozzimo
06.2021 - 05.2022
Roofing Specialist
RoofMaxx
01.2020 - 02.2021
High School Diploma -
Connetquot HighSchool
High School Diploma -
Eastern Suffolk Boces