Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Evan Umstead

Washington

Summary

Experienced in formulating and implementing effective strategies, administering routine tasks, leading teams, and collaborating with suppliers to ensure efficient project management. Proven track record of identifying and addressing diversified client needs, resolving issues, mitigating risks, and delivering exceptional service to maximize customer satisfaction. Outstanding communication, leadership, and problem-solving skills with technical expertise in Microsoft Office Suite (Project, Word, Excel, PowerPoint, Outlook), social media, and digital streaming. Articulate communicator with exceptional negotiation skills, known for understanding customer needs and delivering effective solutions. Experienced in program analysis, providing in-depth evaluations and actionable recommendations while utilizing advanced data analysis techniques to drive program efficiency. Strong understanding of project management and strategic planning.

Overview

11
11
years of professional experience

Work History

Associate Program Analyst

VT Group (VTG)
09.2024 - Current


  • Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
  • Reviewed program implementation plans to assess risk and status of projects.
  • Analyzed information to derive key insights.
  • Established strong relationships with customers.
  • Delivered timely and accurate reports on program progress.
  • Coordinated closely with contracting teams to manage contractual items effectively throughout the lifecycle of each project or initiative.
  • Championed teams tracking system, improving accuracy and reliability of program data.
  • Developed and maintained comprehensive project documentation, ensuring all team members had access to necessary information for project success.
  • Coordinated with external partners to expand program reach and impact, building beneficial relationships that supported program goals.
  • Conducted thorough market research to inform strategic planning, laying groundwork for impactful program adjustments.
  • Implemented quality control measures for program deliverables

Account Executive

D.C. United
09.2023 - 09.2024
  • Negotiated contracts with clients to ensure profitable outcomes for the company. ($17,760 in week 1 of Sales)
  • Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
  • Cultivated relationships with key decision makers through regular client visits and follow-up calls.
  • Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
  • Identified potential new customers through research of industry trends and competitive analysis.
  • Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
  • Provided timely customer service support to resolve any issues quickly and efficiently.

L5 Area Manager

Amazon CMH5 Sort Center
05.2022 - 06.2023
  • Spearhead day-to-day operations of entire building through acting as the point of contact for shift, handling volume, overseeing staff, allocating tasks, and mitigating daily challenges to achieve organizational goals
  • Successfully launched Front Half Nights in Oct 2022 and became the number one building in America for DDU (Delivery Duty Unpaid) within a short span of three months of launching
  • Collaborated with post offices to ship across Southern Ohio, Indiana, and Michigan and assigned POs to deliver products to clients to realize business objectives
  • Utilized various websites for comparative analysis with other buildings, including PPA (Process Pass Aggregates) for units’ process per hour and performance of associates), Kibana for quality measure % and long-term analytics, and Caravan to compare Critical Pull Time (CPT) %, Scheduled Departure time (SD) %, after 8am%-PO stop accepting packages, Rejected Load %, and Adhoc %
  • Enhanced overall productivity by deeply evaluating metrics, maintaining team values of detail-focused learning methods, as well as sharing updates and suggestions to senior leadership on daily progress
  • Boosted operational efficiency by training, evaluating, and mentoring Process Assistants, conducting monthly 1x1s for over 120 team members, and promoting high-performers
  • Saved company $27K monthly by leading a continuous improvement project (Jog Mode Jam Proof) in collaboration with RME to install process and share feedback and metrics with the department.

L4 Area Manager

Amazon CMH5 Sort Center
06.2021 - 05.2022
  • Facilitated the launch of CMH5 Sort Center in October 2021 as well as introduced site-level improvements to prioritize inbound load processing and ensure seamless operations
  • Fostered a collaborative work environment through an "each one, teach one" approach while overseeing the reduction of site inbound load override percentage by demonstrating strong leadership skills
  • Supervised team members by delegating tasks, monitoring performance, and providing necessary support when required to streamline workflow.

D1 College Basketball Player

East Carolina University Men's Basketball
06.2018 - 03.2021
  • Earned American Conference All-Academic Team honors
  • Acted as Team captain as a walk-on to motivate fellow players toward success
  • Maintained excellent personal diet, training, and academic standards to align with team values and goals.

Team Manager

East Carolina University Men's Basketball
08.2016 - 06.2019
  • Ensured team's success by participating in strategic game planning and practicing on the scout team and promoted as team player for exceeding manager responsibilities and supporting team performance
  • Responsibly kept equipment and uniforms sanitary and appropriately located.

Camp Counselor

Huntersville Family Fitness and Aquatics
05.2017 - 07.2017
  • Accomplished predefined goals by overseeing kids' camp and running the concession stands while cultivating enduring relationships with coworkers
  • Played an instrumental role in planning and managing 4 field trips throughout the summer by demonstrating strong leadership skills.

Recording Secretary

Jack and Jill of America
03.2014 - 04.2016
  • Promoted effective correspondence between members and the executive board through maintaining files for monthly meetings in an accurate manner
  • Developed and executed community service events, including Children of Promise, Colon Cancer Walk, and Ronald McDonald House to increase community engagement.

Education

Bachelor of Science in Marketing -

East Carolina University
05.2020

Contract Risk Management -

05.2023

Leading Safely at Amazon -

05.2023

Strengthening Our Culture of Inclusion -

05.2023

Skills

  • Security Clearance
  • Vendor Service Operations
  • Client Service & Support
  • Revenue Enhancement
  • Workflow Planning & Execution
  • Process Improvement Initiatives
  • Team Building & Leadership
  • Compliance & Procedures
  • Data Analysis & Reporting
  • Key Relationship Building

Timeline

Associate Program Analyst

VT Group (VTG)
09.2024 - Current

Account Executive

D.C. United
09.2023 - 09.2024

L5 Area Manager

Amazon CMH5 Sort Center
05.2022 - 06.2023

L4 Area Manager

Amazon CMH5 Sort Center
06.2021 - 05.2022

D1 College Basketball Player

East Carolina University Men's Basketball
06.2018 - 03.2021

Camp Counselor

Huntersville Family Fitness and Aquatics
05.2017 - 07.2017

Team Manager

East Carolina University Men's Basketball
08.2016 - 06.2019

Recording Secretary

Jack and Jill of America
03.2014 - 04.2016

Leading Safely at Amazon -

Strengthening Our Culture of Inclusion -

Bachelor of Science in Marketing -

East Carolina University

Contract Risk Management -

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