Evan Waterton

Work History

YO1 Longevity & Health Resort

02.2021 - Current

Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
Developed strong relationships with guests, resulting in a high rate of repeat clientele.
Streamlined operations by creating efficient schedules for all dining room staff members.
Improved overall efficiency by implementing strategic seating plans to maximize table turnover rates.
Managed inventory and supply ordering, maintaining optimal stock levels to support daily operations.
Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.

Gravity Vault Indoor Rock Gym

09.2023 - 02.2024

Enhanced client satisfaction by providing personalized rock climbing instruction tailored to individual needs and goals.
Improved safety standards by conducting thorough equipment inspections before each climbing session.
Increased client retention rate with engaging and dynamic lesson plans that catered to different skill levels and interests.
Maximized clients'' physical fitness gains through incorporating strength, flexibility, and endurance exercises into training sessions.
Fostered a supportive learning environment, encouraging open communication between participants for peer-to-peer coaching opportunities.
Assisted in maintaining clean and organized facility spaces for optimal client experience during group lessons or private instruction sessions.
Enhanced team dynamics among fellow instructors by participating in professional development workshops and sharing best practices within the team.
Contributed to the growth of the rock climbing program by actively seeking feedback from clients to continually refine instructional methods and practices.
Strengthened customer loyalty by consistently delivering exceptional service during both one-on-one instruction sessions or large group classes alike.

Forestburg Scout Reservation

06.2019 - 08.2019

Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
Prevented accidents through regular equipment inspections and maintenance.
Improved response times by conducting thorough lifeguard drills and training sessions.
Promoted water safety awareness with educational presentations to community groups.
Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Educated patrons on safety protocols and enforced safety rules.
Responded to emergency situations in a timely, efficient manner.