Evan Wiggall
Columbus,OH
Summary
- Dynamic and results-driven branch manager with a proven track record of driving revenue growth for a rental company over the past 9 years.
- Known for delivering exceptional customer service and building strong relationships to attract new customers and retain existing ones.
- Adept at developing and implementing streamlined contracts to optimize operational efficiency.
- Highly skilled in conflict management and organization, with a keen eye for accurate cash handling and a commitment to providing top-quality customer service.
-Passionate about making a positive impact on business operations by maximizing customer satisfaction.
- Committed and efficient counter clerk dedicated to ensuring prompt order fulfillment and delivering requested items to customers in a timely manner.
Overview
11
11
years of professional experience
Work History
Branch Rental Manager
Enterprise Rent a Car
10.2015 - 06.2024
- Answered 100+ customer questions on pricing, products, and availability each work day
- Fostered positive and trusting client relationships resulting in 96% customer satisfaction rating
- Track record of supporting employee’s growth with over 40 employees promoted to management
- Promoted Five times to larger locations
- 1# branch manager for August and September 2020 for increased business performance
- Made over pay plan for last 4 fiscal years
- During Covid found ways to grow and find business by being relentless in marketing and making connections, result: Increased market capture by 110%
- Increased net sales profits at each location by 20%, ranging from increases of $100,000 to $600,000 year over year after getting promoted to bigger locations.
- Enhanced customer satisfaction by efficiently addressing and resolving rental issues.
- Developed comprehensive sales plans that outlined short-terms targets as well as long-term objectives aimed at expanding branch''s customer base.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Placed sales calls and handled sales for incoming customer calls.
Outside Sales Rep
Fastenal
11.2013 - 06.2014
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs. Increased book of business by 25% leading to higher revenues.
- Exceeded monthly sales targets and quotas by 50% increasing revenue by $75,000.
- Established new accounts through cold calling and personal visits to potential customers. Visited Horton Ambulance and earned their business through valued insights, taking away from competitor Grainger.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services. Helped increase customer satisfaction from 71 to 87%
Education
MBA - Business Administration And Management
Franklin University
Columbus, OH03.2019
BBA - Business Administration
Muskingum University
New Concord, Ohio05.2014
Skills
- Staff Training and Development
- Sales strategy development
- Rent collection
- Rental Agreement
- Rental Transactions
- Maintenance Management
- Customer Service
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Active Listening
- Relationship Building
Marathons, Bodybuilding, book club
- I like to train for half and full marathons and participate in one every couple of months. Examples are the Nationwide and Quitters Run.
- I helped to establish a book club to research and examine masculinity and it's negative and positive effects on others.
- I like to to build my body, it's overall strength, and health. By targeting less activated body parts and improving them through isometric holds, hypertrophy, and consistently.
Timeline
Branch Rental Manager
Enterprise Rent a Car
10.2015 - 06.2024
Outside Sales Rep
Fastenal
11.2013 - 06.2014
MBA - Business Administration And Management
Franklin University
BBA - Business Administration
Muskingum University
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