Evan Wiggall
- Dynamic and results-driven branch manager with a proven track record of driving revenue growth for a rental company over the past 9 years.
- Known for delivering exceptional customer service and building strong relationships to attract new customers and retain existing ones.
- Adept at developing and implementing streamlined contracts to optimize operational efficiency.
- Highly skilled in conflict management and organization, with a keen eye for accurate cash handling and a commitment to providing top-quality customer service.
-Passionate about making a positive impact on business operations by maximizing customer satisfaction.
- Committed and efficient counter clerk dedicated to ensuring prompt order fulfillment and delivering requested items to customers in a timely manner.
Work History
Branch Rental Manager
8 Years 8 Months- Answered 100+ customer questions on pricing, products, and availability each work day
- Fostered positive and trusting client relationships resulting in 96% customer satisfaction rating
- Track record of supporting employee’s growth with over 40 employees promoted to management
- Promoted Five times to larger locations
- 1# branch manager for August and September 2020 for increased business performance
- Made over pay plan for last 4 fiscal years
- During Covid found ways to grow and find business by being relentless in marketing and making connections, result: Increased market capture by 110%
- Increased net sales profits at each location by 20%, ranging from increases of $100,000 to $600,000 year over year after getting promoted to bigger locations.
- Enhanced customer satisfaction by efficiently addressing and resolving rental issues.
- Developed comprehensive sales plans that outlined short-terms targets as well as long-term objectives aimed at expanding branch''s customer base.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Placed sales calls and handled sales for incoming customer calls.
Outside Sales Rep
7 Months- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs. Increased book of business by 25% leading to higher revenues.
- Exceeded monthly sales targets and quotas by 50% increasing revenue by $75,000.
- Established new accounts through cold calling and personal visits to potential customers. Visited Horton Ambulance and earned their business through valued insights, taking away from competitor Grainger.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services. Helped increase customer satisfaction from 71 to 87%
Education
MBA - Business Administration And Management
- 3.5 GPA
- Relevant Coursework: Administration & Marketing
- Ranked in Top 10% of class
- Capstone Project: Drone business competition, my role was to facilitate contracts, sales calls, and push revenue by establishing a challenger sales mindset. To challenge customer's mindset and provide valuable insight on how to improve their business through out products and knowledge in their company.
BBA - Business Administration
- Awarded Greg Riggar Dedicated to Sport
- Marc Cooper Scholarship Recipient
- Extracurricular Activities: Football
- Poetry club Member
- Study Abroad: Paris France and Barcelona Spain, Studying the history of Europe and it's long term effects on the world.
- Dissertation: History of the Punic Wars, Challenging ideas
Skills
Marathons, Bodybuilding, book club
- I like to train for half and full marathons and participate in one every couple of months. Examples are the Nationwide and Quitters Run.
- I helped to establish a book club to research and examine masculinity and it's negative and positive effects on others.
- I like to to build my body, it's overall strength, and health. By targeting less activated body parts and improving them through isometric holds, hypertrophy, and consistently.