Evanda Redwood

• Manage 40+ concurrent client cases while maintaining accurate records, documentation, and service data in electronic systems.
• Track client activities, appointments, and program outcomes to support reporting requirements and operational objectives.
• Prepare case notes, progress reports, and supporting documentation while ensuring compliance with organizational policies and procedures.
• Coordinate with internal departments, healthcare providers, landlords, and external agencies to resolve issues and facilitate service delivery.
• Monitor deadlines, maintain confidential records, and ensure timely completion of required documentation.
• Utilize database systems to enter, update, and verify information with a high degree of accuracy.

• Maintained detailed electronic records and documentation for a high-volume caseload while ensuring accuracy and compliance.
• Tracked service activities, monitored follow-up requirements, and prepared reports to support program operations.
• Coordinated communication between clients, internal staff, and external agencies to facilitate efficient service delivery.
• Entered, updated, and maintained data within organizational databases and case management systems.
• Assisted with intake coordination, scheduling, and record management while balancing multiple priorities.
• Supported operational goals through accurate reporting, documentation, and data management.

• Supported daily program operations through data entry, record maintenance, scheduling, and administrative coordination.
• Prepared reports, maintained spreadsheets, and organized confidential records and files.
• Coordinated meetings, trainings, and events while managing calendars and supporting workflow activities.
• Assisted with tracking deliverables and maintaining accurate operational records.
• Communicated with internal departments and external stakeholders to support program execution and service delivery.
• Contributed to process improvements through effective organization of records and reporting systems.