Evan Gamos
El Cajon,CA
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. A strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative with a robust background in customer relationship management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Services Account Manager
Berkshire Hathaway Homestate Companies
01.2018 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Provided leadership, guidance and support to staff members.
- Developed and implemented training programs for staff.
- Analyzed trends and data to inform decision-making and program development.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
Claims Professional
Berkshire Hathaway Homestate Companies
10.2013 - 01.2018
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Maintained suspicious claims database and prepared reports for supervisors.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Established relationships with clients and insurance companies to foster timely claims resolution.
Education
Master of Arts - International Security Studies
University of Arizona
Tucson, AZ05.2023
Bachelor of Arts - Political Science
University of San Diego
San Diego, CA05.2012
Skills
- Customer Accounts Management
- Interdepartmental Collaboration
- Project Facilitation
- Client Education
- Staff Training
- User Acceptance Testing (UAT)
- CRM Systems
- Administering claims
- Investigation Documentation
- Compensation and Benefits
Additional Information
Certification
- CrossFit Level 2 Trainer, CrossFit, LLC. - Coaching at Outlier CrossFit since 2016. Owner/Operator since May 2024.
Timeline
Client Services Account Manager
Berkshire Hathaway Homestate Companies
01.2018 - Current
Claims Professional
Berkshire Hathaway Homestate Companies
10.2013 - 01.2018
- CrossFit Level 2 Trainer, CrossFit, LLC. - Coaching at Outlier CrossFit since 2016. Owner/Operator since May 2024.
Master of Arts - International Security Studies
University of Arizona
Bachelor of Arts - Political Science
University of San Diego
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