Results-oriented director of operations with three decades of experience in driving business transformation. Skilled in applying data-driven insights and innovative marketing strategies to boost operational efficiency and profitability. Demonstrated success in managing high-performing teams and cultivating positive workplace cultures across multiple sites. Extensive experience in financial management, executing strategic initiatives, and developing talent to support growth and enhance customer satisfaction.
Overview
26
26
years of professional experience
Work History
Operations Supervisor
McDonald's Corp.
Chicago, Illinois
12.2023 - 04.2026
Ensured consistent, efficient service across all locations while maintaining high food safety standards.
Monitored P&L, managed labor and food costs, and established budgets to maximize profitability.
Recruited, trained, and mentored general managers and area staff to cultivate a positive culture.
Maintained brand standards by ensuring food quality, service consistency, and cleanliness through guest feedback.
Implemented new technologies and supported limited menu rollouts to execute strategic growth plans.
Demonstrated expertise in multi-unit operations management with oversight of five or more units across markets.
Directed comprehensive P&L accountability for over $28 million in annual revenue, driving financial performance.
Executed operational turnaround strategies and oversaw inventory management across multiple units.
Director of Operations
Rooster and Rice
San Francisco, United States
01.2021 - 08.2023
Oversaw and led 10 multi-restaurant teams of 20 to 50 employees in San Francisco and San Jose.
Promoted two general managers to operations managers and one to franchise training manager.
Established logistical framework for day-to-day operations at Foodie Land Night, serving over 500,000 attendees.
Implemented Otter for streamlined communication, Slack for real-time collaboration, and Airtable for task management, enhancing operational efficiency.
Introduced Kuul Soft digital display and kiosk-ordering menu system, improving customer experience and operational workflow.
Opened a new restaurant in Houston, TX on June 6, 2023, overseeing all aspects from training to grand opening.
Collaborated with a franchisee to launch their first restaurant in Southern California, utilizing established training protocols.
Analyzed customer feedback to drive improvements, achieving a 30% increase in sales and customer satisfaction.
Director of Operations
Reef Technology/Kitchens
San Francisco, United States
03.2017 - 11.2020
Directed large team of over 250 members, managing $15 million P&L with a focus on profitability.
Cultivated positive work culture while ensuring food quality and operational efficiency.
Spearheaded market expansion through department collaboration and cloud kitchen integration since 2019.
Achieved city-wide and nationwide growth, enhancing brand presence significantly.
Launched company's largest market, overseeing rapid growth across 12 San Francisco locations and one commissary.
Diversified restaurant concepts to operate 12 distinct brands across four delivery platforms.
Established partnerships with UberEats, DoorDash, Grubhub, and Postmates to maximize market reach.
Championed hands-on kitchen deployments for swift operational success.
Vice President of Operations
FullSkoop
San Francisco, United States
01.2017 - 06.2020
Directed all startup operations, ensuring efficiency and effective cost management.
Achieved 15% cost reduction through strategic vendor negotiations.
Secured $1.5 million in investor funding, alongside $1.5 million in first-year sales.
Expanded Bay Area sales by acquiring 20 new accounts through persuasive presentations.
Streamlined operational processes to enhance efficiency across departments.
Participated in leadership team for strategic planning and decision-making.
Created innovative dishes and menus, driving 33% increase in gross sales.
Director of Operations
Krispy Kreme
San Francisco, United States
02.2016 - 05.2017
Spearheaded market sales efforts, achieving annual sales volumes of $30 million across 12 stores.
Established and maintained efficient procedures to enhance store performance and minimize variances.
Recruited, trained, and developed a high-performing team of operations professionals across multiple sites.
Training and Development/New Store Opening Manager
Chipotle
San Francisco, United States
02.2012 - 11.2016
Streamlined new restaurant openings across California, Washington, Oregon, Nevada, Arizona, and West Coast Canada.
Established and monitored success benchmarks for each opening to ensure seamless transitions.
Collaborated with real estate, HR, and operations to forecast sales and develop staffing plans.
Trained staff for over 350 new Chipotle locations within three years.
Area Manager
Chipotle
San Francisco, United States
01.2000 - 01.2012
Achieved 20% reduction in overhead costs through strategic budget development and execution across six locations in San Francisco.
Led a team of 35 managers, promoting leadership development and staff training.
Fostered a culture of exceptional customer service to enhance overall guest experiences.
Managed financial performance for restaurants, overseeing budgets and P&L statements averaging three to five million dollars in sales per location.
Education
Bachelor of Business Administration (BBA) - Operations Management
Co-Chair, Annunciation Greek Orthodox Church-Food Festival, San Francisco, CA, 01/01/17, 09/30/23, Oversaw all aspects of the event., Generated over $200,000 in revenue each year.
Hobbies and Interests
Swimming
Sports
Travel
Photography
Reading
Community Service
Languages
Greek
Spanish
References
References available upon request.
Timeline
Operations Supervisor
McDonald's Corp.
12.2023 - 04.2026
Director of Operations
Rooster and Rice
01.2021 - 08.2023
Director of Operations
Reef Technology/Kitchens
03.2017 - 11.2020
Vice President of Operations
FullSkoop
01.2017 - 06.2020
Director of Operations
Krispy Kreme
02.2016 - 05.2017
Training and Development/New Store Opening Manager
Chipotle
02.2012 - 11.2016
Area Manager
Chipotle
01.2000 - 01.2012
Bachelor of Business Administration (BBA) - Operations Management