Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Evangelina Arredondo

Norcross,GA

Summary

Dedicated and results-driven insurance professional with over 20 years of experience in customer relations and property insurance. Bilingual in Spanish with extensive multi-line insurance product knowledge and an active Georgia Property & Casualty and Life License. Seeking opportunities to further develop in the insurance field with an emphasis on excellent customer service.

Overview

7
7
years of professional experience

Work History

Senior Customer Service Representative

Allstate Insurance Agency
Alpharetta, GA
10.2022 - 04.2023
  • Reviewed and analyzed policy documents to determine appropriate coverage
  • Worked along underwriting department and addressed underwriting issues to expedite policy Issuance
  • Provided quotes and explained all available amendments to potential insures
  • Guided policy holder through the claim process as the main point of contact
  • Worked with claim department assisting adjusters with documentation and conveying information to insureds
  • Assisted insureds with billing and addressed billing errors
  • Maintained an average of 9.3 average in customer satisfaction surveys
  • I performed community outreach and attended events to promote agency services
  • Worked along agents and made referrals for customer for out of state products
  • Managed credit card and performed administrative functions such as expense reports, compliance, managed underwriting request

Sales Representative

State Farm
02.2016 - 08.2022
  • Quoted auto, fire, boat, and recreational vehicle insurance
  • Recognized consistently as top company-wide insurance producer
  • Provided quality customer service to prospective clients and policy holders
  • Submitted policy endorsements
  • Utilized computer software to create replacement value estimates for homeowner policies
  • Adhered to insurance regulations and underwriting guidelines for 36 states
  • Maintained detailed records and worked alongside agents to expedite policy issuance
  • Performed front line underwriting to ensure profitable book of business for agents
  • Addressed errors and resolved policy holders’ complaints
  • Retained excellent client satisfaction ratings through outstanding service delivery
  • Used customer insights to develop innovative sales strategies to increase sales
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations

Education

High School Diploma -

Belmont High School
Los Angeles, CA

Skills

Georgia Property and Casualty and Life Licenseundefined

Timeline

Senior Customer Service Representative

Allstate Insurance Agency
10.2022 - 04.2023

Sales Representative

State Farm
02.2016 - 08.2022

High School Diploma -

Belmont High School

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Evangelina Arredondo