Evangelina Arredondo
Norcross,GA
Summary
Dedicated and results-driven insurance professional with over 20 years of experience in customer relations and property insurance. Bilingual in Spanish with extensive multi-line insurance product knowledge and an active Georgia Property & Casualty and Life License. Seeking opportunities to further develop in the insurance field with an emphasis on excellent customer service.
Overview
7
7
years of professional experience
Work History
Senior Customer Service Representative
Allstate Insurance Agency
Alpharetta, GA
10.2022 - 04.2023
- Reviewed and analyzed policy documents to determine appropriate coverage
- Worked along underwriting department and addressed underwriting issues to expedite policy Issuance
- Provided quotes and explained all available amendments to potential insures
- Guided policy holder through the claim process as the main point of contact
- Worked with claim department assisting adjusters with documentation and conveying information to insureds
- Assisted insureds with billing and addressed billing errors
- Maintained an average of 9.3 average in customer satisfaction surveys
- I performed community outreach and attended events to promote agency services
- Worked along agents and made referrals for customer for out of state products
- Managed credit card and performed administrative functions such as expense reports, compliance, managed underwriting request
Sales Representative
State Farm
02.2016 - 08.2022
- Quoted auto, fire, boat, and recreational vehicle insurance
- Recognized consistently as top company-wide insurance producer
- Provided quality customer service to prospective clients and policy holders
- Submitted policy endorsements
- Utilized computer software to create replacement value estimates for homeowner policies
- Adhered to insurance regulations and underwriting guidelines for 36 states
- Maintained detailed records and worked alongside agents to expedite policy issuance
- Performed front line underwriting to ensure profitable book of business for agents
- Addressed errors and resolved policy holders’ complaints
- Retained excellent client satisfaction ratings through outstanding service delivery
- Used customer insights to develop innovative sales strategies to increase sales
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
Education
High School Diploma -
Belmont High School
Los Angeles, CASkills
Georgia Property and Casualty and Life LicenseWorked with Veryx 360 productsExcel, Microsoft word and Outlook proficient
Retention strategies
Client Service
Sales expertise
Customer Relations
Timeline
Senior Customer Service Representative
Allstate Insurance Agency
10.2022 - 04.2023
Sales Representative
State Farm
02.2016 - 08.2022
High School Diploma -
Belmont High School