Evangelina Garcia
Fontana,CA
Summary
Dynamic and motivated professional seeking a rewarding position that leverages bilingual skills to foster effective communication and collaboration. Committed to continuous personal and professional growth while contributing to the overall success of the organization. Eager to embrace new challenges and opportunities that enhance individual capabilities and team objectives. Passionate about making a meaningful impact in a dynamic work environment.
Overview
10
10
years of professional experience
Work History
Surgery Scheduling Clerk
Kaiser Permanente
Harbor City, CA
09.2025 - Current
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Provided compassionate support for patients and families throughout the surgery scheduling process.
- Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Increased department efficiency by assisting in the scheduling of patients and optimizing appointment times.
- Ensured timely completion of tasks with effective scheduling and prioritization.
Patient Access Representative
Pomona Valley Hospital Medical Center
Pomona, CA
05.2024 - 09.2025
- Facilitated patient registration process, ensuring accurate data entry and compliance with hospital protocols.
- Coordinated insurance verification and benefits eligibility to streamline patient access services.
- Managed appointment scheduling, optimizing patient flow while minimizing wait times for services.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Health Clerk
Central School District
09.2023 - 05.2024
- Assessed student injuries and illnesses, delivering appropriate first aid interventions in a timely manner.
- Assessed student conditions for signs of shock and emergencies to facilitate necessary health services support.
- Monitored student health data to identify trends and recommend interventions to improve wellness.
- Collaborated with school nurses to ensure timely follow-up on health concerns for students.
Health Clerk
Fontana Unified School District
01.2023 - 09.2023
- Assessed student injuries and illnesses, delivering appropriate first aid interventions in a timely manner.
- Assessed student conditions for signs of shock and emergencies to facilitate necessary health services support.
- Monitored student health data to identify trends and recommend interventions to improve wellness.
- Collaborated with school nurses to ensure timely follow-up on health concerns for students.
- Coordinated health screenings and immunization programs for students across multiple schools.
Emergency Department Admitting Representative
CHOC Children’s Hospital
01.2022 - 01.2023
- Oversaw patient admissions in emergency department to streamline processes. Managed telephone communications and verified insurance coverage for incoming patients. Facilitated copay collection and secured necessary admission authorizations to enhance operational efficiency.
- Assisted families in navigating admission procedures, enhancing overall patient experience and satisfaction.
Home Health Clerk II
Kaiser Permanente
04.2021 - 10.2021
- Oversaw collection of demographic and financial data to support operational efficiency. Streamlined referral processing and outsourced referrals to specialized agencies. Supervised durable medical equipment order management. Directed telephone communication to enhance client engagement.
- Provided support for medical staff by preparing charts and ensuring availability of necessary materials.
Admitting Representative
Kaiser Permanente
08.2016 - 04.2021
- Oversaw collection of demographic and financial data to streamline patient intake. Directed co-pay and deposit collection to enhance revenue flow. Supervised admissions and pre-registration to improve operational efficiency. Coordinated signature acquisition to ensure compliance. Handled telephone communications to support patient services.
- Assisted patients with insurance verification and benefit explanation during intake.
- Coordinated with medical staff to facilitate seamless patient transitions into care units.
Education
Diploma - Medical Assisting Program
Everest College
Ontario, CADiploma - General Studies
Summit High School
Fontana, CASkills
- Attention to Detail
- Critical Thinking Abilities
- Telephone Etiquette
- Empathy and Compassion
- Teamwork Orientation
- Healthcare Software Knowledge
- HIPAA Compliance Understanding
- Customer Service Excellence
- Insurance Verification
- Clerical Support
- Patient Interviews
- BLS Certified
- Patient Health Information Access
Timeline
Surgery Scheduling Clerk
Kaiser Permanente
09.2025 - Current
Patient Access Representative
Pomona Valley Hospital Medical Center
05.2024 - 09.2025
Health Clerk
Central School District
09.2023 - 05.2024
Health Clerk
Fontana Unified School District
01.2023 - 09.2023
Emergency Department Admitting Representative
CHOC Children’s Hospital
01.2022 - 01.2023
Home Health Clerk II
Kaiser Permanente
04.2021 - 10.2021
Admitting Representative
Kaiser Permanente
08.2016 - 04.2021
Diploma - Medical Assisting Program
Everest College
Diploma - General Studies
Summit High School