Evangelina Martinez Castaneda
Rosamond,CA
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
20
20
years of professional experience
Work History
Child Nutrition Worker
Sunnydale Elementary School
Lancaster, CA
03.2023 - Current
- Served meals in an efficient manner while maintaining high standards of customer service.
- Provided excellent customer service to students, faculty, and staff members.
- Performed regular stock checks of food items for expiration dates and quality assurance purposes.
- Developed positive working relationships with co-workers through effective communication skills.
- Participated in menu planning activities to meet dietary requirements within budget constraints.
- Assisted with the preparation of meals and snacks in accordance with established menus and recipes.
- Displayed attractive presentation of food trays by arranging items attractively on tray lines.
- Organized food supplies and ingredients to ensure efficient meal production.
- Cleaned kitchen equipment, utensils, surfaces, floors and other areas to maintain a sanitary environment.
- Monitored temperature of foods during storage and service to ensure quality control.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Prepared workstations with ingredients and tools to increase efficiency.
Bilingual CSR
Fix Auto Collision
Palmdale, CA
06.2022 - 02.2023
- Communicated regularly with customers via phone, email or chat to provide updates on order status or answer questions about products or services.
- Utilized problem-solving skills to resolve customer concerns in a timely manner.
- Provided excellent customer service to clients with diverse cultural backgrounds, resolving their issues promptly and effectively.
- Answered incoming customer inquiries in Spanish and English, providing accurate information and solutions.
- Updated customer records in the database after each interaction ensuring accuracy of information.
- Answered inbound calls, chats and emails to facilitate customer service.
Supervisor
Lance Camper Manufacturing
Lancaster, CA
01.2006 - 05.2022
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Created new strategies for improving customer service standards within the organization.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Collaborated with other departments to coordinate workflow processes between teams.
- Tracked progress on projects and provided timely feedback to staff members.
- Implemented new operational procedures, increasing efficiency.
- Monitored employee productivity to provide constructive feedback and coaching.
Hostel Receptionist
Dennys Restaurant
Silverthorne, CO
03.2004 - 04.2007
- Ensured that all common areas were kept clean and tidy throughout the day.
- Handled cash payments from customers efficiently while adhering to company policies regarding money handling procedures.
- Assisted in inventory management tasks such as restocking supplies, tracking orders.
- Resolved complaints from customers in a professional and diplomatic manner.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Childcare Assistant
Trujillo family care
Los Angeles, CA
05.2004 - 05.2005
- Maintained accurate records of attendance, meals served, medication administered.
- Assisted in meal preparation including preparing snacks and drinks.
- Encouraged self-expression through various art forms such as music, painting, drawing.
- Promoted physical activity by encouraging outdoor playtime activities like sports and games.
- Collaborated with colleagues to provide a high standard of care for each child.
- Supported children's emotional and social development with one-on-one attention.
- Established and maintained safe play environment for children.
- Maintained neat environment by organizing toy bins and bookshelves.
- Secured indoor and outdoor premises to protect children.
- Collaborated daily with classroom teachers to keep activities running smoothly.
Education
Child Development
Antelope Valley College
Lancaster, CA06-2024
High School Diploma -
Antelope Valley High School
Lancaster, CA05-2006
Skills
- Mass food service experience
- Portion Control
- Food portioning
- Child development knowledge
- Decision-Making
- Customer Service
- Self Motivation
- Effective Communication
- Organizational Skills
- Continuous Improvement
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Time management abilities
- Team Collaboration
Accomplishments
- lean six sigma green belt
- 5s lean workplace
Timeline
Child Nutrition Worker
Sunnydale Elementary School
03.2023 - Current
Bilingual CSR
Fix Auto Collision
06.2022 - 02.2023
Supervisor
Lance Camper Manufacturing
01.2006 - 05.2022
Childcare Assistant
Trujillo family care
05.2004 - 05.2005
Hostel Receptionist
Dennys Restaurant
03.2004 - 04.2007
Child Development
Antelope Valley College
High School Diploma -
Antelope Valley High School
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