Evangelina Sepeda
Wolfforth,Texas
Summary
Seasoned Regional Retail Manager with a background in overseeing cross-functional store teams, optimizing customer satisfaction and boosting retail sales. Strong ability to devise strategies that align with corporate objectives, streamline operations, and enhance team performance. Proven track record of implementing innovative initiatives resulting in increased store profitability and enhanced customer experience. Skilled in fostering positive work environments that encourage staff growth and retention.
Overview
27
27
years of professional experience
Work History
West Texas Regional Retail Manager/ Vice President
American Bank of Commerce
Wolfforth, TX
08.2018 - Current
- Oversee teller line, new accounts department, and call center at all four West Texas locations
- Assist with hiring of staff, coaching staff, and disciplinary action.
New Account Representative
American Bank of Commerce
Wolfforth, TX
09.2003 - Current
- Create new customer profiles and opened accounts such as checking, savings, CD’s, IRA’s, HAS’s
- Gather information from customers to get personal loans and credit cards
- Assist with disputes which include Automatic Clearing House, checks, and debit card disputes
- Assist with ACH and check stop payments
- Manage on site ATM machine issues and reliability
- Resolve any discrepancies regarding customer accounts.
Part Time Teller/Full Time Teller
American Bank of Commerce
Wolfforth, TX
10.1997 - 09.2003
- Process transactions such as deposits, cashing checks, loan payments, and stop payments
- Complete wire form and submit to bookkeeping
- Order checks for customers and bank cards
- Receive checks and cash for deposit and ensure accuracy of deposit slips
- Count currency, checks, and coins received
- Resolve any discrepancies regarding customer accounts
- Sell products such as saving bonds, traveler’s checks, money orders, and cashier checks
- Complete customer transaction reports daily
- Balance teller drawer daily
- Order cash for vault.
Skills
- Sales Analysis
- Corporate Communications
- Competitor Analysis
- Operational Efficiency
- Team Training
- Staff recruitment
References
References available upon request.
Timeline
West Texas Regional Retail Manager/ Vice President
American Bank of Commerce
08.2018 - Current
New Account Representative
American Bank of Commerce
09.2003 - Current
Part Time Teller/Full Time Teller
American Bank of Commerce
10.1997 - 09.2003
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