Evangelina Tovar
Arlington
Summary
Detail-oriented Referral Coordinator with expertise in patient coordination, communication, and insurance verification. Proven track record in streamlining referral processes to enhance patient experiences and ensure timely access to care.
Overview
17
17
years of professional experience
Work History
Referral Coordinator
Trclinic
Fort Worth
10.2014 - Current
- Coordinated patient referrals to ensure timely access to specialty care.
- Facilitated communication between patients and healthcare providers to optimize appointment scheduling.
- Collaborated with medical staff to streamline referral processes and improve efficiency.
- Addressed patient inquiries regarding referral procedures and insurance coverage issues.
- Assisted in training new staff on referral coordination best practices and tools.
- Cultivated relationships with external providers to support seamless patient transitions.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Answered questions and resolved concerns raised by both patients and specialists.
- Coordinated with external agencies to expedite processing of referrals.
- Performed data entry related to referrals into electronic health record systems.
- Communicated regularly with patients regarding their care plans following a referral.
- Adhered to HIPAA regulations when handling confidential patient information.
- Reviewed data obtained from referring physicians for completeness and accuracy.
- Verified documents and associated records to catch and resolve discrepancies.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
Intake Coordinator
Kortmed Medical Management
Dallas
03.2009 - 12.2013
- Coordinated patient intake processes to ensure timely registration and documentation.
- Coordinated intake process for new clients, scheduling initial assessments and preparing necessary paperwork.
- Facilitated communication between patients and healthcare providers to streamline appointment scheduling.
- Assisted in the verification of patient insurance eligibility and benefits information.
- Maintained accurate electronic health records for compliance and accessibility.
- Addressed patient inquiries and concerns with professionalism and empathy.
- Established feedback mechanisms to improve patient intake experience.
Education
High School Diploma -
Crystal City High School
Crystal City, TX08-1982
Skills
- Referral management
- Patient coordination
- Electronic health records
- Insurance verification
- Pre-authorizations
- Precertification management
- Referral tracking
- Appointment scheduling
- Follow-up coordination
- Appointment reminders
- Multi-line telephone operation
- Outbound calls
- Physician reports
- Schedule optimization
- HIPAA regulations
- Communication
- Teamwork
- Attention to detail
- Customer service
- Multi-line phone proficiency
- Teamwork
Languages
English
Professional
Spanish
Professional
Timeline
Referral Coordinator
Trclinic
10.2014 - Current
Intake Coordinator
Kortmed Medical Management
03.2009 - 12.2013
High School Diploma -
Crystal City High School