Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Timeline
Hi, I’m

Evangelina Young

Founding Director Of Operations
Oklahoma City,OK
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Evangelina Young

Summary

Focused Director of Operations with 8+ years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.

Overview

7
years of professional experience
3
years of post-secondary education
1
Certificate

Work History

KIPP OKC Public Schools, Oklahoma City, OK

Founding Director of Operations & HR
2020.07 - Current (4 years)

Job overview

  • Oversaw day-to-day production activities in accordance with business objectives.
  • Defined, implemented and revised operational policies and guidelines.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
  • Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
  • Developed and executed HR policies and programs, workforce and job development, recruitment and hiring, compensation and benefits and employee and labor relations to build staff-focused human resources office culture.
  • Verified compliance of financial policies and accounting procedures against federal regulations.
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.

A-1 Carbonic Gas Sales & Service, Oklahoma City, OK

Senior Office Manager
2015.07 - 2020.06 (4 years & 11 months)

Job overview

  • Updated reports, managed accounts and generated reports for company database.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Delivered performance reviews, recommending additional training or advancements.
  • Attended meetings, seminars and workshops to enhance knowledge of bookkeeping functions and other job duties.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Managed 4 employees with continuous coaching and mentoring.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

Mid-America Christian University , Oklahoma City, OK

Master of Arts from Business Management And Leadership
2012.08 - 2014.05 (1 year & 9 months)

Saint Gregory's University , Shawnee, OK

Bachelor of Science from Business
2009.08 - 2011.05 (1 year & 9 months)

Skills

Account Reconciliation

undefined
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Certification

CNP - Certified Notary Public

Timeline

Founding Director of Operations & HR

KIPP OKC Public Schools
2020.07 - Current (4 years)

Senior Office Manager

A-1 Carbonic Gas Sales & Service
2015.07 - 2020.06 (4 years & 11 months)

Mid-America Christian University

Master of Arts from Business Management And Leadership
2012.08 - 2014.05 (1 year & 9 months)

Saint Gregory's University

Bachelor of Science from Business
2009.08 - 2011.05 (1 year & 9 months)

CNP - Certified Notary Public

Evangelina YoungFounding Director Of Operations