Hi, I’m
Evangelina Young
Founding Director Of Operations
Oklahoma City,OK
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Focused Director of Operations with 8+ years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Overview
7
years of professional experience
3
years of post-secondary education
1
Certificate
Work History
KIPP OKC Public SchoolsOklahoma City, OK
Founding Director of Operations & HR
07.2020 - Current
Job overview
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
- Developed and executed HR policies and programs, workforce and job development, recruitment and hiring, compensation and benefits and employee and labor relations to build staff-focused human resources office culture.
- Verified compliance of financial policies and accounting procedures against federal regulations.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
A-1 Carbonic Gas Sales & ServiceOklahoma City, OK
Senior Office Manager
07.2015 - 06.2020
Job overview
- Updated reports, managed accounts and generated reports for company database.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Delivered performance reviews, recommending additional training or advancements.
- Attended meetings, seminars and workshops to enhance knowledge of bookkeeping functions and other job duties.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed 4 employees with continuous coaching and mentoring.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Mid-America Christian University, Oklahoma City, OK
Master of Arts from Business Management And Leadership
08.2012 - 05.2014
Saint Gregory's University, Shawnee, OK
Bachelor of Science from Business
08.2009 - 05.2011
Skills
Account Reconciliation
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Certification
CNP - Certified Notary Public
Timeline
Founding Director of Operations & HR
KIPP OKC Public Schools
07.2020 - Current
Senior Office Manager
A-1 Carbonic Gas Sales & Service
07.2015 - 06.2020
Mid-America Christian University
Master of Arts from Business Management And Leadership
08.2012 - 05.2014
Saint Gregory's University
Bachelor of Science from Business
08.2009 - 05.2011
CNP - Certified Notary Public
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