Evangeline Armstrong-Deuber
Collegeville,PA
Summary
Dynamic Cash Allocation Specialist with a proven track record at Premier Orthopaedic & Sports Medicine Associates Ltd. Skilled in expert problem-solving, EDI implementation, & training of coworkers and supporting my supervisors. Consistently dedicated to complete high volume tasks set by management weekly on time. Proficient in software, I excel in documentation management and collaboration.
Overview
15
15
years of professional experience
Work History
Cash Allocation Specialist
Premier Orthopaedic & Sports Medicine Associates Ltd.
Newtown Square, PA
01.2017 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Collected, arranged, and input information into database system.
Medical Receptionist
Premier Orthopaedic & Sports Medicine Associates Ltd.
West Chester, PA
02.2011 - 12.2016
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Reduced administrative errors by consistently verifying insurance information.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
Bachelor of Arts - English
University of Rhode Island
Kingston, RI06.1993
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Management collaboration
- Technical communication
- Proficient in software
- Expert in software
Timeline
Cash Allocation Specialist
Premier Orthopaedic & Sports Medicine Associates Ltd.
01.2017 - Current
Medical Receptionist
Premier Orthopaedic & Sports Medicine Associates Ltd.
02.2011 - 12.2016
Bachelor of Arts - English
University of Rhode Island