Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Evangeline Broussard-LaFleur

Houston,TX

Summary

Dedicated and multi-talented Community Manager with extensive expertise in multi-family housing and loan processing. I am well-versed in providing exceptional customer service, file accuracy review, and process optimization. I bring a strong work ethic, self-motivation, and a results-driven approach, with a passion for developing relationships, cultivating partnerships, and driving business growth. An excellent communicator and proactive decision-maker, I am skilled in working effectively with individuals and staff from diverse backgrounds to complete move-in files, recertifications, renewals, and loan packages. I build loyalty and trust through personalized service and responsive support. I am seeking a Community Manager position with a company that supports growth and offers pathways for ongoing professional advancement.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Community Manager (LIHTC)

Allied Orion Group
Houston, Texas
11.2022 - Current
  • Manages and coordinates team members' daily activities and ensures the operations of the property comply with the Company policies and procedures, Fair Housing, and other applicable laws and regulations governing multifamily housing operations.
  • Proven employment history of property management, sales, marketing, and customer service background, sufficient to manage the day-to-day operations. Supervisory skills sufficient to hire, lead, direct, and evaluate on-site team members.
  • Understand, analyze, and correct property financial statements and reports.
  • Boosted occupancy rate to 97% through targeted marketing, optimized tenant screening, and enhanced community engagement efforts.
  • Strengthen resident retention through personalized communication, responsive maintenance, and regular community events, such as renewal parties for residents, reducing turnover by 15%.
  • Process Property Bills in Nexus.
  • Provide accurate pre-closeout and closeout reports on time.
  • Managed monthly reclassification of general ledger accounts, ensuring accurate financial reporting and compliance with accounting standards.
  • Review files for accuracy and inform staff of any corrections.
  • Reviewed and adjusted entries for proper allocation and classification, reducing errors in the general ledger by 10%.
  • Oversaw repairs and enhancements by working closely with maintenance staff.
  • Partnered with maintenance to promptly determine readiness of vacant apartments.

Assistant Manager Tax Credit (LIHTC), PBA, Home

Allied Orion Group
Houston, Texas
03.2022 - 11.2022
  • Guided residents in resolving issues by remaining calm, using good judgment, and providing effective solutions.
  • Supervised all staff in the Community Manager’s absence to ensure smooth property operations.
  • Ensured compliance with federal, state, and local employment laws, as well as company policies and procedures.
  • Sent account balance notices, managed eviction processes, and maintained accurate resident records.
  • Updated resident ledgers for housing RCN adjustments and rental increases, and processed rent payments through Resman Payments.
  • Maintained and updated delinquency reports, collected overdue rent payments, filed evictions, and sent outstanding balances to collections.
  • Generated accurate pre-close and close-out reports in a timely manner.
  • Monitored and tracked late payments, applied late fees per company policy, and managed financial records.
  • Coordinated PBA and Tax Credit move-ins, HUD recertifications, and managed EIV binder.
  • Completed final account statements and ensured HUD waitlist compliance.
  • Assisted the Community Manager with all aspects of property management, including financial and accounting responsibilities.

Account Manager

Caliber Home Loans/New Rez LLC
Houston, TX
09.2020 - 01.2022
  • Reviewed loan files for completeness, identifying missing documentation and updating condition lists for applicants.
  • Ensured complete confidentiality of all submitted information, adhering to release guidelines.
  • Managed a pipeline of 60-75 conventional loans, including FHA, VA, and Streamline Refinancing (purchases included), closing 30-35 loans monthly.
  • Reviewed, verified, and resolved title exceptions, effectively communicating challenges or potential issues to clients, loan officers, or attorneys. Assisted in resolving title issues prior to closing to ensure compliance with loan guidelines.
  • Met conditions for loan approval and provided guidance to loan processors on how to satisfy these conditions.

Contact Center Escalation Supervisor

Medical Transportation Management
Houston , TX
11.2016 - 09.2020
  • Served as a resource for urgent and escalated member issues, making informed decisions based on clients' needs and circumstances.
  • Led agent development and improved workflow efficiencies by applying strong problem-solving skills for both short-term and long-term challenges.
  • Provided real-time support to Customer Service Representatives (CSRs), addressing document-related questions and identifying training needs.
  • Ensured strict adherence to HIPAA standards and compliance in all interactions.
  • Coached representatives through challenging customer interactions, guiding them to deliver exceptional service.

Loan Processor

Zeus Lending
Houston , TX
06.2015 - 11.2016
  • Reviewed loan applications and supporting documents for completeness and accuracy.
  • Obtained and evaluated required documentation, including bank statements, IDs, assets, liabilities, pay stubs, W-2s, 4506T forms, tax returns, self-employed income verification, and investment property income.
  • Reviewed and resolved conditions to ensure loan files met underwriting standards.
  • Submitted completed loan files to underwriters for final approval.
  • Maintained communication with applicants and realtors to ensure timely processing and updates.

Education

Some College (No Degree) - Criminal Justice And Pyschology

Blinn Jr College
Brenham, TX

Skills

Property and Resident Management

  • Income and expense management
  • Maintenance and repair coordination
  • Expertise in resident relations, amenities management, and community marketing
  • Knowledge of fair housing laws, HUD, and LIHTC regulations
  • Proficient in multi-family leasing, marketing, and providing high-level customer service, with attention to detail and organization

Software and Technical Proficiency

  • Skilled in property management software: Onesite, Resman, Blue Moon, Site Plan, and Nexus
  • Proficiency in the Microsoft Office Suite for data analysis, reporting, and administrative tasks
  • Automated Underwriting System (AUS)

Financial and Loan Processing

  • Strong knowledge of FMNA, FHLMC, FHA, and VA guidelines, as well as TRID and DU systems
  • Experience with income evaluation, loan processing coordination, and application/loan file review

Leadership and Communication

  • Dynamic team leadership with strong communication skills, and a diplomatic approach
  • Ability to build trust with staff, residents, vendors, and clients, fostering strong professional relationships

Organizational and Analytical Abilities

  • Detail-oriented, with expertise in compiling, analyzing, and interpreting data
  • Highly skilled in time management, prioritization, and multi-tasking in fast-paced environments

Certification

  • Champions School of Real Estate (Acquired March 2022)
  • SAFE Comprehensive Mortgage Loan Originator Fundamentals #6829
  • Tx SML Safe: Texas Law & Practice #6835
  • NMLS ID - 2246245

References

References available upon request.

Timeline

Community Manager (LIHTC)

Allied Orion Group
11.2022 - Current

Assistant Manager Tax Credit (LIHTC), PBA, Home

Allied Orion Group
03.2022 - 11.2022

Account Manager

Caliber Home Loans/New Rez LLC
09.2020 - 01.2022

Contact Center Escalation Supervisor

Medical Transportation Management
11.2016 - 09.2020

Loan Processor

Zeus Lending
06.2015 - 11.2016

Some College (No Degree) - Criminal Justice And Pyschology

Blinn Jr College

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Evangeline Broussard-LaFleur