Evangeline Bryant
Orlando,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Front Desk Lead
Floridays Orlando Resort
Orlando, FL
03.2024 - 06.2024
- Assisted with labor and property budget
- Ensured all third party booking payments were collected
- Resolved guest issues to guarantee customer satisfaction
- Maintained property amenities, ensuring they were properly stocked and cleaned
- Communicated pertinent shift information to the next shift via email
- Approved cash counts from multiple departments
Guest services associate
Club Wyndham Bonnet Creek
Orlando, FL
02.2023 - 03.2024
- Welcomed guests upon arrival and processed stay reservations, directed guests to their room assignments
- Communicated across marketing, engineering, housekeeping, and other departments to ensure customer satisfaction
- Printed and filed morning and evening reports, processed reservation changes
- Assisted guests/customers via texting program, emails, and daily telecommunication
Front Desk Agent
Tropical Palms RV Resort
Kissimmee, FL
11.2021 - 02.2022
- Monitored accounts to ensure rent payments were made on schedule
- Responded to in-person, phone and email inquiries about monthly and yearly stay rates/requirements
- Created guest files, ensuring all insurance and registration documents were up to date
- Verified financial data accuracy by comparing payment cards to identification
- Handled appointment setting, sorting and processing mail, and communicating with third-party vendors
- Enforced company policies through daily property inspections
Education
Criminal Justice
Howard Community College
Columbia, MDSkills
- Problem solving
- Customer Service
- Microsoft Office
- Oral and written communications
- Cash Handling
- Conflict and issue documentation
- Payment oversight
- POS Systems
Volunteer Experience
Active food justice volunteer for the Neighborhood Fridge as of 11/01/23. Volunteers collect food and hygiene donations from restaurants and local businesses to stock the community fridge/pantry. Volunteers also participate in community events, including: fundraising, prepping food for unhoused people, and sponsoring for local events.
Timeline
Front Desk Lead
Floridays Orlando Resort
03.2024 - 06.2024
Guest services associate
Club Wyndham Bonnet Creek
02.2023 - 03.2024
Front Desk Agent
Tropical Palms RV Resort
11.2021 - 02.2022
Criminal Justice
Howard Community College
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