EVANGELINE DRAUGHN
Ridgeway,VA
Summary
Hospitable Restaurant Manager versed in overseeing staff and handling daily cash deposits. Generates new business through creative use of SEO and social media. Diligent and fully invested in exhibiting steadfast leadership in high-pressure situations to improve team strength. Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance. Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Manager
COZYNA CAFE
General Santos City, PHILIPPINES
01.2023 - 03.2024
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
Call Center Representative
SixEleven Global Services And Solutions
General Santos City, Philippines
01.2020 - 12.2023
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Maintained records of customer interactions, transactions, comments and complaints.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
Education
Bachelor of Science - Business Management
NOTRE DAME DADIANGAS UNIVERSITY
MARIST AVENUE , GENERAL SANTOS CITY03-1991
Skills
- Operations Management
- Recruitment
- Restaurant operations management
- Menu development
- Customer Engagement
- Staff Management
Affiliations
I always pursue learning technical and vocation skills in every stages of my life.
i have learned hot to bake, enrolled in culinary, became a Virtual Assistant , a Financial Advisor and even a small-scaled business woman.
Languages
English
Professional
Spanish
Limited
Accomplishments
I m the club president AY 2023-2024 KIWANIS INTERNATIONAL - MAGANDANG GENSAN PH. responsible for setting and monitoring the goals of the club, running club meetings, appointing committee chairs and delegating tasks as necessary, recruiting, training and retaining members and maintaining regular communication with the lieutenant governor of our division.
Certification
- 2023-2024 CLUB PRESIDENT KIWANIS INTERNATIONAL -MAGANDANG GENSAN PHILIPPINES
References
References available upon request.
Timeline
Restaurant Manager
COZYNA CAFE
01.2023 - 03.2024
Call Center Representative
SixEleven Global Services And Solutions
01.2020 - 12.2023
Bachelor of Science - Business Management
NOTRE DAME DADIANGAS UNIVERSITY
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