Evangeline Flowers
New Albany,IN
Summary
Technology-inclined professional that possesses strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing network, hardware, and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
7
7
years of professional experience
Work History
Tier 2 Technical Support Specialist
Charter Communications
02.2023 - Current
- Led initiatives to update internal knowledge bases with relevant information on emerging technologies, trends, and tools that impacted productivity positively.
- Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions.
- Assessed technical complexity of tickets to escalate to Tier 3 team.
- Consistently exceeded productivity and customer services goals, ranked in the top 5% of representative for 8 months in a row.
Food & Specialty Manager
Liquor Barn Middletown
09.2021 - 05.2023
- Preparing financial reports, working within a budget, and justifying financial risks with supportive data
- Following, updating, and creating operational protocols to maintain and improve store operations
- Prioritizing and delegating tasks to ensure all work is completed in a timely and efficient manner.
Assistant Store Manager
Da∙da Boutique
01.2021 - 09.2021
- Maintained an organized workplace and store, including managing inventory and store operations
- Took educated risks on new product by monitoring and understanding our client demographic
- Provided efficient and kind customer service by anticipating customer needs.
Front Desk Agent, Front Desk Supervisor and Auditor
Hilton Garden Inn Northeast
08.2017 - 04.2020
- Solved problems in a fast-paced environment, such as balancing business operations and customer needs
- Collected room and event payments; ensured payment timeliness and accuracy
- Managed, balanced, reconciled, and corrected the financial systems across multiple points of sale.
Education
Bachelor of Arts (B.A.) English -
Indiana University Southeast
05.2018
Skills
- Proficient in all Office software
- Trained in ADP Run and Workforcenow
- Picks up on new software and POS systems quickly
- 68 WPM typist
- Exceptional organizational skills
- Excellent customer service
- Remote Technical Support
Timeline
Tier 2 Technical Support Specialist
Charter Communications
02.2023 - Current
Food & Specialty Manager
Liquor Barn Middletown
09.2021 - 05.2023
Assistant Store Manager
Da∙da Boutique
01.2021 - 09.2021
Front Desk Agent, Front Desk Supervisor and Auditor
Hilton Garden Inn Northeast
08.2017 - 04.2020
Bachelor of Arts (B.A.) English -
Indiana University Southeast
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