Evangeline Melgazo
Bright Future HomeHealth Inc.
Los Angeles
21
years of professional experience
Dynamic professional with a versatile background in office administration and customer service. Recognized for effective team leadership and operational improvements, ready to drive enhanced service satisfaction and organizational efficiency.
Work History
Administrative Assistant
2 Months- Managed scheduling for client appointments, ensuring timely service delivery and efficient use of resources.
- Assisted in processing patient intake forms, maintaining accurate records and enhancing data integrity.
- Coordinated communication between healthcare providers and clients, fostering strong relationships and improving service satisfaction.
- Supported daily office operations by organizing files and managing supplies, streamlining administrative workflows.
Asst. Manager Spa and Retail
1 Year 1 Month- Assisted in managing daily operations to ensure seamless guest experiences.
- Coordinated staff schedules and training sessions to enhance service efficiency.
- Supported inventory management processes, maintaining optimal stock levels for operations.
- Collaborated with department heads to implement service improvement initiatives.
- Assist in achieving agreed commercial targets for both Spa and Retail through the planned coordinated development of the facility and the implementation of the treatment and activity program
Spa Supervisor
9 Years 3 Months- Supervised daily spa operations, ensuring exceptional guest experiences and service standards.
- Trained and mentored staff on spa protocols, enhancing team performance and service delivery.
- Developed and implemented training programs, improving employee knowledge of treatments and customer care.
- Managed scheduling for spa services, optimizing resource allocation and minimizing wait times for guests.
- Oversaw inventory management, maintaining stock levels of products to support seamless operations.
Front of House Manager
11 Months- Supervised front desk operations to ensure exceptional customer service and seamless member experiences.
- Trained and developed staff on company policies, enhancing team performance and service delivery.
- Implemented operational improvements that increased efficiency in membership processing and facility management.
- Ensure team monthly target are achieved which includes members and attrition
Club Administrator
3 Years 1 Month- Coordinated club operations, ensuring seamless member services and satisfaction.
- Updating and administrating the membership management software, recording member visits and logging transactions
- Financial Duties : processing payments, managing petty cash, balancing the register at the end of shifts & collecting any outstanding dues
- Prepare payroll summaries and commissions in a timely manner
- Ensure that reported Sales are valid and binding
Education
Associate of Science - Business Management
Bachelor of Science - Physical Therapy
Skills
Customer service
Data entry
Computer skills
Office administration
Timeline
Administrative Assistant
Bright Future HomeHealth Inc.
03.2025 - 05.2025Read More
Asst. Manager Spa and Retail
Mandarin Oriental Hotel Group
10.2022 - 11.2023Read More
Spa Supervisor
Mandarin Oriental Hotel Group
06.2013 - 09.2022Read More
Front of House Manager
Fitness First Philippines
01.2008 - 12.2008Read More
Club Administrator
Fitness First Philippines
11.2004 - 12.2007Read More
Learnet Academy
Associate of Science from Business Management
Read More
SouthWestern University
Bachelor of Science from Physical Therapy
Read More