EVANGELINE OBANNON
Columbus,OH
Summary
Talented packager with several years of experience and strong history of meeting demanding production targets in settings. Experienced in moving merchandise of all sizes manually and mechanically. Hardworking, reliable and driven to find new ways to improve performance.
Overview
7
7
years of professional experience
Work History
MBP PACKING
TARGET DISTRIBUTION
West Jefferson, OHIO
09.2024 - Current
- Minimized waste and lag times by maintaining orderly and clean work area and equipment.
- Checked items against orders for accuracy and quality before packing.
- Restocked packaging items and tracked boxes, tape and fill materials from inventory.
- Adhered to safety procedures and protocols while operating packing machinery.
- Utilized hand tools and machinery to seal and label boxes for distribution.
- Remove completed or defective products or materials, placing on conveyors or loading docks.
- Drove overall performance by completing work orders on time.
- Managed time effectively to meet or exceed packing quotas and deadlines.
- Loaded and unloaded items from machines, carts and dollies.
- Maintained cleanliness of work area, including sweeping floors and emptying trash containers.
- Recorded product, packaging and order information on forms and records.
- Maintained on-hand inventory of packaging supplies to meet work demand.
- Followed safety and quality protocols, and lean processes to minimize accidents.
- Monitored and replenished packing supplies as needed to maintain workflow.
- Marked and labeled containers, container tags or products using marking tools.
- Responded quickly to customer complaints regarding damaged or missing items in their order.
Sales Associate
Macys Department Store
COLUMBUS, OH
11.2021 - Current
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed transactions using a point-of-sale system.
- Helped customers find specific products, answered questions, and offered product advice.
- Collected payments and provided accurate change.
- Developed trusting relationships with customers by making personal connections.
- Used technology resources to assist customers in locating and selecting items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Adhered to company initiatives and achieved established goals.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Processed credit card transactions quickly and securely.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers to determine wants or needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Placed special orders or called other stores to find desired items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Described merchandise and explained use, operation and care.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Assessed customer needs to provide assistance and information on product features.
- Organized store by returning merchandise to proper areas and restocked displays.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Prepared merchandise for purchase or rental.
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Computed purchases and received and processed cash or credit payment.
- Provided accurate information about products, prices and services.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Recommended, selected and located merchandise based on customer desires.
- Engaged customers in friendly, professional dialogue to determine needs.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Service Representative
DSW Shoe Warehouse
COLUMBUS, OH
05.2018 - 03.2021
- Developed strong customer relationships to encourage repeat business.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Prevented key account losses by researching discrepancies and correcting problems.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered customer inquiries and provided accurate information regarding products and services.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Updated system with order specifics and customer details, preferences, and billing information.
- Developed positive relationships with customers through friendly interactions.
- Updated databases with new and modified customer data.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Took special orders in person and over telephone, generating additional revenue every month.
- Led on- and off-site customer support teams across multiple time zones.
- Strengthened customer retention by offering discount options.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Provided exceptional customer service to ensure customer satisfaction.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collected deposits or payments and arranged for billing.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided accurate information about products and services to customers.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Timeline
MBP PACKING
TARGET DISTRIBUTION
09.2024 - Current
Sales Associate
Macys Department Store
11.2021 - Current
Customer Service Representative
DSW Shoe Warehouse
05.2018 - 03.2021