Evangeline Raguindin

Spectrum

Los Angeles, CA

09.2005 - Current

Offered cost-efficient solutions to time-sensitive problems, reaching a prompt resolution.
Spearheaded initiatives aimed at improving internal knowledge sharing and collaboration, fostering a culture of continuous learning and growth.
Created custom maps to facilitate the visualization of technician routing obstacles, and ultimately offer ways to overcome them.
Increase regional productivity through proactive monitoring of network performance metrics, and prompt resolution of identified issues.
Corrected inaccurate geodata and database entries by cross-referencing with others.
Optimized workflow efficiency within the regional support team by identifying areas for improvement, existing processes, and procedures.
Volunteered to help with special projects of varying degrees of complexity.
Supervised technician logistics functions and operations.
Provided valuable insights for strategic decision-making in logistics operations.
Managed high-stress situations calmly and effectively, ensuring timely assistance.

Metadata Management Abilities.

Flexible and Adaptable.

Critical Thinking.

Data Management.

Decision-Making.

Privacy and Confidentiality Knowledge.

Route Planning and Adjustment.

Team Communication Abilities.

Teamwork and collaboration.

Delegating work.

Spatial analysis.

Worldwide Security, Los Angeles, CA.

June 2001- Oct 2005

Receiving emergency and non-emergency calls from clients.
Sending the most qualified security guard to the incident based on their location and skill set.
Maintaining clear and concise communication with security officers via radio or other communication systems.
Documenting all security incidents and related details.
Contact emergency services if necessary.

International Services Inc., Torrance, CA.

March 1996 – October 2001