Evangeline Thompson
Goliad ,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Teacher Aid
Victoria Independent School District - Cade Middle
08.2022 - Current
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted teachers with supervision and care of group of [Number] children.
- Promoted physical, mental and social development using classroom games and activities.
Case Manager
Community Action
02.2021 - 06.2022
- Copied, filed, updated paper and electronic documents.
- Assisted callers in identifying needs and routing calls appropriately
- assisted patients with the intake of forms, quality assurance and outcomes measures
Field Enumerator
United States Census
06.2019 - 09.2020
- Interviewed residents in assigned areas to explain purpose of census, answer questions and accurately record answers.
- Verified information on survey forms or information pads.
- Read maps and used GPS systems to prepare efficient routes to physically visit citizens and collect necessary data.
- Persuaded residents to comply with census activities through effective management of residents' objections.
Cashier Team Lead
Dollar General
09.2019 - 08.2020
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
Customer Service Associate
Kohl's
09.2017 - 08.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Child Advocate
Mid-coast Family Services
01.2018 - 05.2018
- Ensured safety, engagement and enjoyable of children
- Utilized appropriate language, interactions and positive discipline
- worked as a team member collaborating with staff, parents and community resources
Administrative Assistant
Victoria College
06.2017 - 08.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Customer Service Representative
Mattie's Bakery
02.2006 - 03.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Labor
Thompson Water Well Service
03.2013 - 05.2015
- Loaded, unloaded and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Produced parts and assemblies quickly and efficiently within tolerances.
- Maintained and repaired facilities, equipment and tools.
- Assisted with operations, production, change over and shut down
Education
Bachelor of Science - Health Studies
University of Houston - Victoria
Victoria, TX05.2022
Bachelor of Arts - Arts
Victoria College
Victoria, TX06.2018
Skills
- Documenting Behaviors
- Disciplinary Enforcement
- Microsoft PowerPoint
- Instructional Assistance
- Special Needs Support
Timeline
Teacher Aid
Victoria Independent School District - Cade Middle
08.2022 - Current
Case Manager
Community Action
02.2021 - 06.2022
Cashier Team Lead
Dollar General
09.2019 - 08.2020
Field Enumerator
United States Census
06.2019 - 09.2020
Child Advocate
Mid-coast Family Services
01.2018 - 05.2018
Customer Service Associate
Kohl's
09.2017 - 08.2019
Administrative Assistant
Victoria College
06.2017 - 08.2017
Labor
Thompson Water Well Service
03.2013 - 05.2015
Customer Service Representative
Mattie's Bakery
02.2006 - 03.2017
Bachelor of Science - Health Studies
University of Houston - Victoria
Bachelor of Arts - Arts
Victoria College
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