Evangeline Wooden
Washington
Summary
Dedicated and customer-focused Front-End Associate with over 21 years of experience in frontline customer service. Proven expertise in food service and departmental operations, ensuring smooth daily operations and exceptional customer experiences. Adept at multitasking, problem-solving, and fostering a welcoming environment.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Front End Associate
Walmart
Washington, NC
10.2005 - Current
- Assisted customers in locating products and provided information on promotions.
- Maintained clean and organized sales floor for optimal shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer service efficiency.
- Handled customer inquiries and resolved issues in a timely manner.
- Helped customers complete purchases, locate items, and join reward programs.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Education
High School Diploma -
Washington High School
Washington NC06-1987
Skills
- Customer service
- Time management
- Front-end performance optimization
- Product restocking
- Retail transactions
- Merchandising and display assembly
- Inventory monitoring
- Cash handling
- Reliable and responsible
- Safety and cleanliness standards
- Customer assistance
- Organization
- Team cooperation
- Adaptable and flexible
- Honest and dependable
- Strong communication and interpersonal skills
Certification
Data Entry - Gary Job Corp
Timeline
Front End Associate
Walmart
10.2005 - Current
High School Diploma -
Washington High School