Evangelyn Hamilton
Sacramento
Summary
Dynamic support professional with a proven track record at excelling in customer service and document management. Adept at enhancing operational efficiency through critical thinking and resourcefulness. Recognized for exceptional customer service and complaint handling, fostering positive relationships and ensuring seamless workflow in fast-paced environments.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Support Staff Member
Volunteers Of America
- Assisted in daily operations, ensuring smooth workflow and timely completion of tasks.
- Learned and applied safety protocols to maintain a safe working environment.
- Supported team members by performing routine administrative tasks and organizing materials.
- Communicated effectively with staff to facilitate coordination of activities and resources.
- Maintained cleanliness and organization of work areas to promote productivity.
- Collaborated with colleagues to troubleshoot issues, fostering a supportive team atmosphere.
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Communicated with clients on behalf of staff to relay messages and information.
- Attended training sessions to stay updated on procedures and services.
- Assisted in training new staff members on company procedures and practices enabling their smooth integration into the workplace environment.
- Resolved customer complaints with diplomatic and courteous communication.
Drug Rebate Clerk / Claims Examiner
Gainwell Technologies
12.2018 - 10.2022
- Processed incoming and outgoing mail, ensuring timely distribution to departments.
- Maintained accurate filing systems for easy retrieval of documents.
- Assisted in data entry tasks, improving accuracy of records management.
- Coordinated office supply inventory, reducing costs by optimizing ordering processes.
- Led efforts to digitize record-keeping processes, improving accessibility and reducing paper usage.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
Flex / Prime Associate
Amazon
11.2017 - 08.2018
- Assisted in processing customer orders using internal systems, ensuring timely fulfillment and accuracy.
- Collaborated with team members to streamline operational workflows, enhancing overall efficiency.
- Supported inventory management by tracking stock levels and making recommendations for reorder schedules.
- Participated in training sessions to improve product knowledge and service delivery standards among peers.
- Implemented feedback mechanisms to capture customer insights, driving improvements in service offerings.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Education
Diploma - Medical Office Management
Kaplan College
Sacramento, CA05.2009
Skills
- File organization
- Data entry
- Maintaining records
- Scanning documents
- Document management
- Customer service
- Critical thinking
- Computer proficiency
- Complaint handling
- Payment processing
- Administrative support
- Time management
- Resourceful
- Mail handling
Certification
CPR
Timeline
Drug Rebate Clerk / Claims Examiner
Gainwell Technologies
12.2018 - 10.2022
Flex / Prime Associate
Amazon
11.2017 - 08.2018
Support Staff Member
Volunteers Of America
Diploma - Medical Office Management
Kaplan College
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