Hi, I’m
Evan Grace Cruz, LE
New York,NY
Summary
Estheticians focus on elevating each person's skin health experience by fostering a sense of feeling renewed and achieving their best appearance with 14 years of background in communication as a customer service specialist. Aspire to leverage skills to fill roles and contribute to the beauty industry.
Work History
Ling Spa
Esthetician
06.2024 - Current
Job overview
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Performed various facial treatments for optimal skin health, including Zemit Veraface skin analyzer, diamond microdermabrasion,radio frequency, microcurrent, ultrasound therapy, hydrapeel, lymphatic therapy, back cupping, back facial deep pore cleansing, energy lift facial, dermaplaning, VI peels, lumecca IPL and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
Glowbar
Esthetician
05.2023 - 08.2024
Job overview
- Assessed client's unique skincare concerns and condition to make recommendations to improve skin quality.
- Administered treatments for their individual needs and goals, such as skin extractions, TCA, lactic, enzyme and resurfacing peel, rejuvenating mask, microcurrent, dermaplaning, high frequency, LED light therapy cavitation, for 8-10 clients a day.
- Enhanced facial bar revenue through upselling additional services and retail products during consultations.
- Consistently received positive performance feedback and return clients.
- Maintained sterile and inviting treatment environment, adhering to health and safety standards.
Alchemy Space Salon
Hair Salon Assistant/Esthetician
07.2020 - 06.2024
Job overview
- Supported five hairdressers with, coloring and styling hair to maintained salon workflow efficiency.
- Answered telephone calls to provide information, schedule new appointments, rescheduling and rebooking.
- Analyzed skin condition and made appropriate product recommendations.
- Discussed procedures and treatment options with clients.
- Performed HydraFacial, LED light therapy, mask, high frequency. lymphatic therapy.
Sephora USA
Beauty Consultant
09.2019 - 04.2020
Job overview
- Initiated mobile and register check out to support cash wrap and clients lined up for fast service time and achieve service sales per hour.
- Processed product purchases and payments, coordinating packaging,and varying customer requests simultaneously.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
SPi CRM Inc.
Credit Card Specialist
08.2013 - 06.2017
Job overview
- Accommodated 70 calls per day that marked up service level by managing 20% high volume of calls.
- Processed waiver requests for cardholders' annual memberships, finance, and late charges for first-time accommodation, which brought up to 10 clients' retention per day.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Universal Harvester Inc
Data Entry Clerk
02.2013 - 07.2013
Job overview
- Sorted numerical data receipt with accuracy and efficiency using booklets.
- Organized documents and maintained filing process.
- Monitored data receipts transaction and make sure it has invoice number or was billed by billing officers.
- Verified accuracy of data by providing weekly reports of missing receipt with no invoice number.
Customer Service Representative
01.2007 - 11.2012
Job overview
- Verified prepared items against customer orders for accuracy prior to delivery.
- Answered 80 constant flow of customer calls with minimal wait times.
- Entered orders into computer system correctly, quickly and in proper sequence.
- Provided knowledge about products and sales to customer and Suggested upgrades and additional items to meet upselling goal
Education
New York Institute of Medical Careers67-09 Woodside Ave., 1st Floor Woodside, NY 11377
from Phlebotomy
10.2024
Christine Valmy International School For Esthetics, Skin Care & MakeupNew York, NY
from Esthetics
ICCT Colleges Foundation Inc.Rizal, Philippines
Bachelor of Science from Computer Science And Programming
Certification
Barbicide Infection Control, Merit 02/2022
COVID- 19 Certificate Level A, Safe Sets International 08/2021
Completed Master Makeup Training, Chic Studios School of Makeup 06/2019
Hydrafacial, Certificate of Completion 101 training 08/2022
Overview
18
years of professional experience
1
Certificate
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