Evans Joseph
Apopka,FL
Summary
Achieved exceptional customer retention at Evergreen Lawn & Pest Control by leveraging strong communication and customer service skills, alongside expertise in equipment maintenance. Mentored junior plumbers at Bernhard MCC, enhancing project profitability and reducing callbacks through preventative measures, showcasing a blend of leadership and technical prowess.
Overview
5
5
years of professional experience
Work History
Lawn Care Technician
Evergreen Lawn & Pest Control
2024.01 - Current
- Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
- Provided expert lawn care, , aerating .
- Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
- Maintained routine landscaping schedules to boost lawn health.
- Applied fertilizer and other nutrients to lawns to promote healthy growth.
- Safely applied fertilizers, herbicides, and pesticides according to company guidelines and industry standards to ensure environmental compliance.
- Enhanced lawn health by implementing customized care plans and treating specific issues such as weeds, pests, and diseases.
- Provided education on lawn care products and services to help clients better understand ways to maintain lawns.
Pest Control Technician
Drake Lawn & Pest Control
2022.09 - 2023.11
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
- Drove to customer residences and places of business to inspect for pests.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
- Navigated challenging properties with ease, identifying potential access points for pests and offering recommendations for structural improvements to prevent future infestations.
- Inspected commercial and residential buildings and structures for pest issues.
Master Plumber
Bernhard MCC
2019.09 - 2022.09
- Contributed to the company''s reputation for excellence by consistently meeting or exceeding performance metrics related to workmanship quality, timeliness of service delivery, and customer satisfaction ratings.
- Reduced callbacks by providing thorough inspections and implementing preventative maintenance measures for clients'' plumbing systems.
- Assisted in the development of a comprehensive preventative maintenance program for clients, identifying potential issues and providing cost-effective solutions before problems escalated.
- Maintained safe working environments through regular site inspections, hazard assessments, and implementation of corrective actions when necessary.
- Maximized project profitability by accurately estimating labor hours, material costs, and equipment rentals for various jobs.
- Mentored junior plumbers, sharing expert knowledge and fostering skill development through hands-on training exercises.
- Saved clients money on utilities bills by recommending energy-efficient fixtures during consultations for renovations or new installations.
Education
N:A - N/A
Boone High
Orlando, FL05.2000
Skills
- Equipment Maintenance
- Strong Work Ethic
- Customer Service
- Driver's License
Languages
French
Native or Bilingual
Timeline
Lawn Care Technician
Evergreen Lawn & Pest Control
2024.01 - Current
Pest Control Technician
Drake Lawn & Pest Control
2022.09 - 2023.11
Master Plumber
Bernhard MCC
2019.09 - 2022.09
N:A - N/A
Boone High
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