Eve Augustin
Miramar,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
F&B Operations Manager
Arlo Hotels
Miami Beach, FL
03.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
Server Captain
Arlo Hotels
Miami Beach, FL
04.2017 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Server
Kimpton Hotels & Restaurants
Miami Beach, FL
11.2013 - 09.2016
- Greeted customers, answered questions and recommended specials to increase profits.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
Miami Central Senior High School
Miami, FL06.2002
Skills
- Supervision & Leadership
- Conflict Resolution
- Planning & Organizing
- Team Management
- Training & Development
- Good Work Ethic
- Active Listening
- Microsoft Office
- Customer Service
- Team Building
- Computer Skills
Languages
English
Full Professional
Timeline
F&B Operations Manager
Arlo Hotels
03.2021 - Current
Server Captain
Arlo Hotels
04.2017 - Current
Server
Kimpton Hotels & Restaurants
11.2013 - 09.2016
High School Diploma -
Miami Central Senior High School
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