EVE HALONEN
Osceola,WI
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving. Pursuing entry-level roles with the goal of advancing within the organization.
Overview
9
9
years of professional experience
Work History
Visit Facilitator
M Health Fairview
05.2023 - 10.2024
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
- Handled patient care with positive and enthusiastic behavior
- Providing excellent customer service by promptly answering patient inquiries and patient phone calls
- Used Epic Software to schedule and virtually room patients
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Handled a call volume of approximately 70 from virtual appointments at four different clinics.
Dietary Aide/Server
Presbyterian Homes
10.2019 - 03.2020
- Offered alternative menu choices to meet diet prescription guidelines while enabling clients to receive optimal food preferences
- Built customer service techniques and communication skills
- Managed high stress situations effectively in an appropriate, timely manner
- Made decisions on conflict that arose to resolve the problem
- Assisted over 20 residents with minimal help from one other server.
Receptionist
Phantom Fireworks
05.2015 - 07.2017
- Welcomed customers to front desk and engaged in friendly conversation while conducting check-in process
- Explained policies and procedures to visitors
- Directed customer security screening before allowing entry
- Entered customer data into systems and updated previous information
- Delegated a large number of customers and improved overall customer service skills
- Increased work ethic with 12 hour shifts daily
Education
Bachelor of Arts - English
University of Minnesota
Crookston, MN05-2029
No Degree - Business Management
Northwood Technical College
New Richmond, WI01-2018
Skills
- Team Collaboration
- Communication
- Tech Savvy
- Attention to Detail
- Strong Work Ethic
- Customer Service
- Positive Attitude
- Critical Thinking
- Active Listening
- Problem Solving
- Adaptability
- Patience
Timeline
Visit Facilitator
M Health Fairview
05.2023 - 10.2024
Dietary Aide/Server
Presbyterian Homes
10.2019 - 03.2020
Receptionist
Phantom Fireworks
05.2015 - 07.2017
Bachelor of Arts - English
University of Minnesota
No Degree - Business Management
Northwood Technical College
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